Open to opportunities

Zizipho Owam

@ziziphoowam

Message

Results-driven administrator and customer service professional.

South Africa

Message

What I'm looking for

I am looking for a role in a collaborative, customer-focused environment where I can use my administration and customer-service skills, mentor colleagues, and grow professionally.

I am a results-driven and detail-oriented administrator and customer service professional with hands-on experience in reception, call-centre support, and customer-facing roles. I excel at managing office operations, coordinating tasks, and maintaining accurate records while delivering exceptional client service.

My background includes high-volume inbound and outbound call handling, performance-driven customer support, and supervisory experience in hospitality where I trained and mentored junior staff. I bring strong digital literacy with Microsoft Office, Google Workspace, and CRM systems, paired with excellent verbal and written communication.

I am passionate about team support, staff training, and helping others succeed — demonstrated through peer mentoring at university and classroom assistance. I seek roles where I can apply my organisational strengths, customer-service expertise, and collaborative problem-solving to contribute immediately.

Experience

Work history, roles, and key accomplishments

Senior Waitress

Riverhawk Spur

Jan 2022 - Jan 2024 (2 years)

Supervised daily floor operations, maintained service standards, trained and mentored junior staff, and resolved customer concerns while managing payments accurately from 2022 to 2024.

Customer Service Staff Training Floor Supervision Cash Handling Conflict Resolution Time Management

Peer Mentor

Nelson Mandela University

Mar 2022 - Nov 2022 (8 months)

Guided and supported students through academic and personal challenges, conducted virtual and in-person mentoring sessions, and assisted in onboarding new students from 2022-03 to 2022-11.

Mentoring Onboarding Communication Empathy

Assistant Teacher

Idutwya School of Excellence

Jan 2018 - Jan 2019 (1 year)

Assisted lead teachers in classroom delivery and learner support, organized teaching materials, facilitated group learning activities, and provided academic support to students in need.

In Classroom Support Communication

Call Centre Agent

P3 Communications

Handled high volumes of inbound and outbound customer calls, resolved client queries efficiently, and maintained accurate records while meeting performance targets and ensuring excellent customer satisfaction.

Customer Service CRM Systems Phone Communication Conflict Resolution Record keeping Performance Targeting