Tendai Matiro
@tendaimatiro
My focus is delivering exceptional service by addressing customer needs with empathy and efficiency.
What I'm looking for
As a seasoned operations manager with over 10 years of corporate work experience, I have developed a strong passion for customer relationship management and business development. With a proven track record of designing and improving processes, I am confident in my ability to drive customer support, sales, and billing operations to achieve exceptional results.
Throughout my career, I have honed my skills in forecasting and analysis, ensuring compliance with regulations and best practices, and mentoring staff to achieve outstanding performance. My exceptional communication skills, patience, and empathy have earned me a reputation as a customer-centric professional.
I am now seeking a new challenge that leverages my skills and experience to drive customer satisfaction and business growth. I am excited to bring my expertise to a new role and contribute to a dynamic team that shares my passion for delivering exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Operations Manager
Rigs and Gears (Pvt)Ltd
Jan 2017 - Present (8 years 5 months)
Managed staff, ensured compliance with regulations, and improved processes. Forecasted and analyzed monthly and quarterly performance.
Customer Support Agent
ForexTips101 Limited t/a Funding Talent
Jun 2021 - Nov 2021 (5 months)
Responded to customer inquiries, built trust relationships, and resolved product or service problems. Processed orders and maintained customer databases.
Manager
EF Education First-Corporate Services
Mar 2015 - Aug 2016 (1 year 5 months)
Managed staff, maintained 24-hour shift coverage, and ensured daily access to operational software applications. Coordinated customer enquiries and complaints.
Department Team Leader
EF Education First
Sep 2014 - Nov 2015 (1 year 2 months)
Led student orientations, analyzed data, and ensured departmental contacts targets were achieved.
Customer Support Supervisor
EF Education First
Sep 2014 - Aug 2015 (11 months)
Supervised customer support team, managed pilot and VIP client projects, and implemented customer experience strategies.
Deputy Supervisor - Operations
EF Education First
May 2013 - Jan 2014 (8 months)
Assisted in managing operations, maintained user manuals, and ensured daily access to operational software applications.
Student Advisor
EF Education First
Jan 2011 - Mar 2012 (1 year 2 months)
Advised students, maintained student records, and ensured student satisfaction.
Education
Degrees, certifications, and relevant coursework
Tendai hasn't added their education
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