Tendai MatiroTM
Open to opportunities

Tendai Matiro

@tendaimatiro

My focus is delivering exceptional service by addressing customer needs with empathy and efficiency.

South Africa

What I'm looking for

Seeking a customer-facing role that leverages my skills and experience to drive customer satisfaction and business growth.

As a seasoned operations manager with over 10 years of corporate work experience, I have developed a strong passion for customer relationship management and business development. With a proven track record of designing and improving processes, I am confident in my ability to drive customer support, sales, and billing operations to achieve exceptional results.

Throughout my career, I have honed my skills in forecasting and analysis, ensuring compliance with regulations and best practices, and mentoring staff to achieve outstanding performance. My exceptional communication skills, patience, and empathy have earned me a reputation as a customer-centric professional.

I am now seeking a new challenge that leverages my skills and experience to drive customer satisfaction and business growth. I am excited to bring my expertise to a new role and contribute to a dynamic team that shares my passion for delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

R(
Current

Operations Manager

Rigs and Gears (Pvt)Ltd

Jan 2017 - Present (8 years 5 months)

Managed staff, ensured compliance with regulations, and improved processes. Forecasted and analyzed monthly and quarterly performance.

FT

Customer Support Agent

ForexTips101 Limited t/a Funding Talent

Jun 2021 - Nov 2021 (5 months)

Responded to customer inquiries, built trust relationships, and resolved product or service problems. Processed orders and maintained customer databases.

ES

Manager

EF Education First-Corporate Services

Mar 2015 - Aug 2016 (1 year 5 months)

Managed staff, maintained 24-hour shift coverage, and ensured daily access to operational software applications. Coordinated customer enquiries and complaints.

EF

Department Team Leader

EF Education First

Sep 2014 - Nov 2015 (1 year 2 months)

Led student orientations, analyzed data, and ensured departmental contacts targets were achieved.

EF

Deputy Supervisor - Operations

EF Education First

May 2013 - Jan 2014 (8 months)

Assisted in managing operations, maintained user manuals, and ensured daily access to operational software applications.

EF

Student Advisor

EF Education First

Jan 2011 - Mar 2012 (1 year 2 months)

Advised students, maintained student records, and ensured student satisfaction.

Education

Degrees, certifications, and relevant coursework

Tendai hasn't added their education

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Tech stack

Software and tools used professionally

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Tendai Matiro - Operations Manager - Rigs and Gears (Pvt)Ltd | Himalayas