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Ntandoyenkosi Mtshali

@ntandoyenkosimtshali

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Appointment Setter | 450–500 dials/day | 100+ bookings/month | £15k+ revenue generated/month | Ready to scale results

South Africa

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What I'm looking for

I'm looking for a long-term appointment-setting role where I can keep improving through coaching and honest feedback. I enjoy working in a competitive environment because it pushes me to perform at my best. I also want a role with warm leads and uncapped earning potential, where the more results I deliver, the more I'm rewarded for them.

I’m a high-ticket sales professional specializing in one-call closes, appointment setting, and customer service—converting cold and post-purchase leads into paying clients. In my current role as a High Ticket Closer (Remote), I’ve closed coaching programs ranging from $1,400 to $14,000, averaging $2,200 per deal, and generating $15,000–$25,000 in monthly collected revenue.

I bring disciplined discovery and objection handling, using BMI, health conditions, and lifestyle factors to position tailored coaching solutions aligned to client goals. Previously, as an Appointment Setter, I averaged 450–501+ outbound dials per day and booked 6–8 high-intent appointments daily with strong show-up optimization (78% show-up rate) through multi-channel follow-ups (Phone, Email, SMS) and end-to-end CRM pipeline management (100% data accuracy).

Experience

Work history, roles, and key accomplishments

High Ticket closer

committed Coaches

Dec 2025 - Jul 2026 (7 months)

● Closed coaching programs ranging from $1,400 to $14,000, with an average deal size of $2,200, generating $15,000 –$25,000 in monthly collected revenue● Contacted post-purchase supplement customers through a high-volume dialer system, converting inbound product buyers into coaching clients without pre-scheduled appointments

Appointment Setter

StrongerSales

Sep 2025 - Nov 2025 (2 months)

Averaged 450–501+ outbound dials per day and booked 6–8 high-intent appointments daily with doctors and medical professionals. Maintained a 78% show-up rate through phone, email, and SMS reminders, while managing the end-to-end CRM pipeline with 100% data accuracy.

Appointment Setting Lead Qualification Show Up Optimization Multi Channel Follow Ups Phone Outreach

Customer Service Representative

13TEN

May 2025 - Aug 2025 (3 months)

Documented patient interactions in Zoho Desk and Healthie with 100% case tracking accuracy, and resolved 80+ daily customer inquiries related to sensitive health matters. Achieved 91.67% CSAT and a 100% Quality Assurance score across tested calls.

Customer Service Zoho Desk Healthie Case Management Customer Support CSAT Escalation Handling Quality Assurance Call Handling

Inbound Sales & Customer Service

CCI

Feb 2024 - Apr 2025 (1 year 2 months)

Converted inbound calls into upgrades and service appointments, consistently exceeding daily sales targets by 15–20%. Qualified needs using scripts, booked activations with 100% scheduling accuracy, achieved 93% CSAT, and reduced no-shows by 20% through reminders and follow-ups.

Inbound Sales Customer Service Upselling Lead Qualification Scheduling Accuracy CSAT No Show Reduction Follow up

Education

Degrees, certifications, and relevant coursework

Durban Academy High School

National Senior Certificate

Activities and societies: Prefect

Completed the Matric year and earned the National Senior Certificate (high school diploma equivalent). Served as a Prefect and built strong numeracy, English, and social sciences foundations.