Open to opportunities

Abigail Mthombeni

@abigailmthombeni

Message

Dedicated technical support specialist with strong problem-solving skills.

South Africa

Message

What I'm looking for

I am looking for opportunities that challenge me and allow me to utilize my skills effectively.

I am an experienced technical support specialist currently working at Altron Bytes, where I have honed my skills in troubleshooting and configuring routers for fibre-to-the-home services. My role involves assisting customers with technical issues, managing billing queries, and ensuring smooth installations through effective communication and problem-solving.

With a Higher Certificate in Technical Support and a background in archives and records management, I bring a unique blend of technical and soft skills to my work. I thrive in team environments and am committed to contributing to the success of my organization by leveraging my expertise in customer service and technical support.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Altron Byts Solution-Isonxperiences

Feb 2020 - Present (5 years 4 months)

Worked in a call center providing technical support for fiber to the home services. Responsibilities included router troubleshooting, configuration, installation, and assisting with billing queries and escalations.

Technical Support Customer Service Billing Problem Solving Communication Skills Time Management