Rajesh Narayanan

Orchestrated the evolution of enterprise managed services by integrating AI-driven automation and API-first service models, including establishing an Elasticsearch Managed Services team for clients with combined €16B annual revenues. Integrated Gemini and Google AI Studio with LLM-driven observability maturity to automate incident remediation and support 99.9% uptime for mission-critical systems.

Led large-scale observability transformations and compliance program delivery across European enterprise clients, improving troubleshooting times by 40%. Reduced incident MTTR by 35%, generated $400,000 in licensing cost savings, and maintained service SLAs above 95% for three consecutive years while leading agile teams of 20+ professionals.

Directed end-to-end engineering and architectural optimization of global, high-availability monitoring ecosystems for large operational environments. Architected observability solutions focused on automated incident detection and resolution, and established engineering best practices and governance for distributed teams.

Managed critical e-commerce program operations and executive-level crisis communications for a major global logistics provider. Implemented lean processes that reduced operational overhead by 10% while maintaining service quality.

Governed full-lifecycle delivery of Java-based applications while leading multi-geography engineering teams. Oversaw global SDLC delivery with 20+ developers, set code quality standards and development methodologies, and mentored junior developers to improve on-time delivery and continuous learning.

Completed an M.Sc. (Hons.) in Chemistry from BITS, Pilani.

Completed a B.E. (Hons.) in Civil Engineering from BITS, Pilani.