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Ramkumar N

@ramkumarn1

Technical program leader at Infosys delivering a cloud-native observability platform for 10,000+ users with 99.95% availability.

India

Message

At Infosys Limited, I lead delivery of a cloud-native observability and capacity-management platform supporting 10,000+ enterprise users. I coordinate 35+ engineers across cross-functional squads, with platform availability maintained at 99.95%.

I also lead quarterly workstack planning and multi-quarter roadmaps, aligning engineering priorities, dependencies, budgets and delivery forecasts. Previously, at DXC Technology | HP Enterprise, I led engineering and operations teams delivering enterprise platforms, integrations and ServiceNow ITOM initiatives.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant / Senior Technology Program Manager

Current

Infosys Limited

Aug 2022 - Present (4 years 2 months)

Lead end-to-end delivery of a cloud-native observability and capacity-management platform for a private on-premises cloud environment, supporting 10,000+ enterprise users. Manage a £2M+ program budget, coordinate 35+ engineers, and drive roadmap execution, governance, and AI-enabled transformation.

Technical Specialist / Engineering & Delivery Manager

DXC Technology

Apr 2013 - Aug 2022 (9 years 4 months)

Led geographically distributed engineering and operations teams for mission-critical enterprise technology platforms. Served as technical consultant and solution architect, translating business requirements into solution approaches, technical roadmaps, and executable delivery plans.

Technical Leadership Solutions Architect Enterprise Integration ServiceNow ITOM Workflow Automation Project Management Stakeholder Management Risk Management Agile Scrum ITIL

Technical Leader

Aricent Technologies

Jun 2012 - Mar 2013 (9 months)

Orchestrated early-stage Proof of Concept (PoC) frameworks, interactive metric dashboards, and automated management tools for Tier-1 clients, leading technical scoping and milestone tracking.

Proof of Concept Technical Scoping Milestone Tracking Dashboard Design Automation

Industry Consultant

IBM India

Mar 2010 - Jun 2012 (2 years 3 months)

Delivered end-to-end unified systems monitoring implementations on high-availability architectures, driving complex cross-platform migrations and ensuring compliance with strategic delivery timelines.

System Monitoring High Availability Platform Migration Compliance Delivery Management

Technical Lead

Infosys Technologies

Nov 2004 - Feb 2010 (5 years 3 months)

Managed critical 24x7 application delivery support teams, overseeing resource allocation, operational KPI tracking, and proactive risk remediation to stabilize core client environments.

Application Support Resource Allocation KPI Tracking remediation Team Management