NT
Open to opportunities

Nqobile Tshabalala

@nqobiletshabalala

Seasoned professional with 14 years of customer-facing experience.

South Africa
Message

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I am a seasoned professional with 14 years of customer-facing experience, currently excelling as a receptionist. My passion lies in providing exceptional service and ensuring efficient office operations. I have honed my administrative skills and customer service abilities through various roles, including my current position at Clientele Life as a Customer Service Agent.

Throughout my career, I have demonstrated my ability to multitask and problem-solve effectively. My experience as a Dispatch Clerk and a Debt Collector has equipped me with strong organizational and time management skills. I am proficient in Microsoft Office Suite, which allows me to handle reception duties and communicate with clients efficiently. I am eager to leverage my advanced administrative skills and strong background in customer service in a Receptionist/Switchboard Operator role.

Experience

Work history, roles, and key accomplishments

CL
Current

Customer Service Agent

Clientele Life

Jan 2025 - Present (6 months)

Provided tailored insurance product advice and policy information to clients, ensuring clarity, accuracy, and compliance with regulatory standards. Maintained a high volume of outbound and inbound calls, assisting clients with policy queries, claims processing, and premium payments in a courteous and efficient manner.

MF

Driver

Makamu Funeral

Mar 2024 - Oct 2024 (7 months)

Transported clients and their families to funeral services and cemeteries in a timely and respectful manner. Maintained and prepared funeral vehicles, ensuring they were clean and in proper working condition for services.

MV

Visa Agent

MDS VisaPack

Jan 2015 - Jan 2017 (2 years)

Delivered a welcoming experience for visa applicants by providing personalized meet and greet services. Facilitated a smooth application process, ensuring applicants felt supported and informed from start to finish.

MC

Receptionist

MDS Collivery

Jan 2012 - Jan 2015 (3 years)

Managed front-desk operations, ensuring efficient handling of customer inquiries and maintaining high levels of client satisfaction. Facilitated effective communication and service coordination, acting as the initial contact point for client engagement.

AM

Sales Agent

Agoma Trading Virgin Mobile

Jan 2010 - Jan 2011 (1 year)

Engaged with customers to identify needs and provide tailored solutions, resulting in enhanced customer satisfaction. Utilized strong communication skills to effectively convey product benefits and features, driving sales performance.

Education

Degrees, certifications, and relevant coursework

PS

Ponego Secondary School

Grade 12, General Studies

Completed secondary education, achieving a Grade 12 (Matric) qualification.

Rosebank College logoRC

Rosebank College

Certificate, Beauty Therapy

Completed a comprehensive Beauty Therapy Full Course, gaining expertise in various beauty treatments and practices.

Tech stack

Software and tools used professionally

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Nqobile Tshabalala - Customer Service Agent - Clientele Life | Himalayas