Nqobile Tshabalala
@nqobiletshabalala
Seasoned professional with 14 years of customer-facing experience.
What I'm looking for
I am a seasoned professional with 14 years of customer-facing experience, currently excelling as a receptionist. My passion lies in providing exceptional service and ensuring efficient office operations. I have honed my administrative skills and customer service abilities through various roles, including my current position at Clientele Life as a Customer Service Agent.
Throughout my career, I have demonstrated my ability to multitask and problem-solve effectively. My experience as a Dispatch Clerk and a Debt Collector has equipped me with strong organizational and time management skills. I am proficient in Microsoft Office Suite, which allows me to handle reception duties and communicate with clients efficiently. I am eager to leverage my advanced administrative skills and strong background in customer service in a Receptionist/Switchboard Operator role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Clientele Life
Jan 2025 - Present (6 months)
Provided tailored insurance product advice and policy information to clients, ensuring clarity, accuracy, and compliance with regulatory standards. Maintained a high volume of outbound and inbound calls, assisting clients with policy queries, claims processing, and premium payments in a courteous and efficient manner.
Debt Collector
Nudebt Management
Jan 2022 - Oct 2024 (2 years 9 months)
Managed client accounts and ensured successful collection of outstanding debts. Maintained professionalism in communications, achieving a high level of customer satisfaction and resolution compliance.
Driver
Makamu Funeral
Mar 2024 - Oct 2024 (7 months)
Transported clients and their families to funeral services and cemeteries in a timely and respectful manner. Maintained and prepared funeral vehicles, ensuring they were clean and in proper working condition for services.
Dispatch Clerk
MDS Collivery
Jan 2018 - Jan 2021 (3 years)
Coordinated dispatch operations, ensuring the efficient distribution and logistics of goods. Streamlined operational processes to enhance delivery turnaround times and customer satisfaction.
Visa Agent
MDS VisaPack
Jan 2015 - Jan 2017 (2 years)
Delivered a welcoming experience for visa applicants by providing personalized meet and greet services. Facilitated a smooth application process, ensuring applicants felt supported and informed from start to finish.
Receptionist
MDS Collivery
Jan 2012 - Jan 2015 (3 years)
Managed front-desk operations, ensuring efficient handling of customer inquiries and maintaining high levels of client satisfaction. Facilitated effective communication and service coordination, acting as the initial contact point for client engagement.
Sales Agent
Agoma Trading Virgin Mobile
Jan 2010 - Jan 2011 (1 year)
Engaged with customers to identify needs and provide tailored solutions, resulting in enhanced customer satisfaction. Utilized strong communication skills to effectively convey product benefits and features, driving sales performance.
Education
Degrees, certifications, and relevant coursework
Ponego Secondary School
Grade 12, General Studies
Completed secondary education, achieving a Grade 12 (Matric) qualification.
Rosebank College
Certificate, Beauty Therapy
Completed a comprehensive Beauty Therapy Full Course, gaining expertise in various beauty treatments and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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