Nqobile Tshabalala

Provided tailored insurance product advice and policy information to clients, ensuring clarity, accuracy, and compliance with regulatory standards. Maintained a high volume of outbound and inbound calls, assisting clients with policy queries, claims processing, and premium payments in a courteous and efficient manner.

Managed client accounts and ensured successful collection of outstanding debts. Maintained professionalism in communications, achieving a high level of customer satisfaction and resolution compliance.

Transported clients and their families to funeral services and cemeteries in a timely and respectful manner. Maintained and prepared funeral vehicles, ensuring they were clean and in proper working condition for services.

Coordinated dispatch operations, ensuring the efficient distribution and logistics of goods. Streamlined operational processes to enhance delivery turnaround times and customer satisfaction.

Delivered a welcoming experience for visa applicants by providing personalized meet and greet services. Facilitated a smooth application process, ensuring applicants felt supported and informed from start to finish.

Managed front-desk operations, ensuring efficient handling of customer inquiries and maintaining high levels of client satisfaction. Facilitated effective communication and service coordination, acting as the initial contact point for client engagement.

Engaged with customers to identify needs and provide tailored solutions, resulting in enhanced customer satisfaction. Utilized strong communication skills to effectively convey product benefits and features, driving sales performance.

Completed secondary education, achieving a Grade 12 (Matric) qualification.

Completed a comprehensive Beauty Therapy Full Course, gaining expertise in various beauty treatments and practices.