Open to opportunities

Nqobile Dlamini

@nqobiledlamini1

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Dedicated customer service agent with a passion for community education.

South Africa

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What I'm looking for

I am looking for a role that allows me to educate and empower communities while utilizing my customer service skills in a supportive environment.

I am a dedicated professional with a strong background in customer service and community education. My experience as a Customer Service Agent at KURA honed my skills in resolving customer complaints and providing accurate information, ensuring a high level of customer satisfaction. I am passionate about helping others and have a proven track record of effectively communicating with diverse audiences.

Currently, I serve as a Facilitator for the Independent Electoral Commission, where I educate communities on civic democracy and mobilize them for electoral participation. My role involves creating educational materials and collaborating with various organizations to promote democracy education. I am committed to making a positive impact in my community through my work.

Experience

Work history, roles, and key accomplishments

Facilitator

Independent Electoral Commission

Aug 2023 - May 2024 (9 months)

Educated communities on civic democracy, mobilized participation in electoral activities, and created educational materials. Collaborated with organizations to advance democracy education.

Civic Education Curriculum Development Collaboration

Customer Service Agent

KURA

Oct 2022 - Jun 2023 (8 months)

Managed customer interactions through calls, emails, and chats, providing timely and professional responses. Resolved complaints and offered product information while collecting feedback to enhance services.

Customer Service Communication Problem Solving Feedback Product Knowledge

Educator’s Assistant

Phembukukhanya Primary School

Nov 2021 - Aug 2022 (9 months)

Supported learners with reading and classroom management, assisted with extra-curricular activities, and marked exercises while maintaining classroom registers.

Classroom Management Reading Assistance

Deputy Presiding Officer & Voter’s Roll Officer

Independent Electoral Commission

Sep 2021 - Nov 2021 (2 months)

Assisted with the inspection of the voter’s roll, address harvesting, and operation of scanning equipment. Oversaw voting stations and ensured accurate completion of registration forms.

Voter Registration Data Management Compliance