Nqobile Dlamini
@nqobiledlamini
Customer-focused professional skilled in support, problem-solving, and ensuring client success.
What I'm looking for
Driven professional transitioning into the AI data training industry, combining a BA in psychology, digital marketing knowledge, strong customer service background from Amazon and teaching English as a foreign language. Passionate about user experience, human insight and technology. Skilled in problem solving, research and analysis, with a strong focus on accuracy. Eager to apply my analytical mindset, experience of teaching and working with people and understanding of human behaviour to artificial intelligence development and training.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Invisible Technologies
Jul 2025 - Present (2 months)
Engage with advanced language models to simulate customer support, verify response accuracy, capture reproducible error traces, and recommend prompt engineering and metric improvements to raise model performance.
English Tutor
Freelance
Mar 2022 - Aug 2025 (3 years 5 months)
Designed and delivered customized English lessons and digital materials for international learners, improving language proficiency, learner confidence, and retention.
Customer service representative
Amazon Development Center South Africa
Sep 2022 - Apr 2025 (2 years 7 months)
I supported customers through voice, chat, and email, ensuring timely and effective resolution of inquiries. I collaborated across departments to troubleshoot issues while maintaining accurate case documentation and notes. By actively listening, building rapport, and educating customers on products and services, I consistently delivered a positive customer experience.
Customer Service DE Associate
Amazon Development Center (SA)
Sep 2022 - Apr 2025 (2 years 7 months)
Managed 50+ daily cases via voice, chat, and email, meeting SLAs and improving resolution efficiency while analysing communications to provide coaching and improve customer satisfaction.
Administrative Assistant
Testaro Mobile Health
Feb 2022 - Jun 2022 (4 months)
Welcomed patients, registered and maintained confidential digital records, and provided administrative support to medical staff to streamline workflow and improve efficiency.
Strength & Conditioning Assistant
Rhodes University
Jan 2019 - Jan 2021 (2 years)
Assisted in developing and monitoring customized workout plans, tracked performance data, and adjusted programs to help athletes meet performance goals.
Media & Camera Crew Assistant
Rhema Durban
Jan 2014 - Jan 2018 (4 years)
Transcribed, edited, and proofread slides for live TV feeds and auditorium screens with 100% accuracy under pressure, ensuring clear on-screen communication.
Education
Degrees, certifications, and relevant coursework
Rhodes University
Bachelor of Arts, Psychology
2019 - 2021
Activities and societies: Strength And Conditioning Assistant , Support Group Facilitator
Graduated with a Bachelor of Arts degree, majoring in Psychology as well as Human Kinetics and Ergonomics
Avoca Secondary School
Grade 12, Secondary Education
Activities and societies: Media & Camera Crew Assistant (volunteer) experience involving transcription and proofreading for live feeds.
Completed Grade 12 secondary education, providing general academic foundation for university studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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