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Nqobile DlaminiND
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Nqobile Dlamini

@nqobiledlamini

Customer-focused professional skilled in support, problem-solving, and ensuring client success.

South Africa
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What I'm looking for

I seek roles where I can combine linguistic expertise and AI evaluation to improve model quality, work collaboratively, and grow in prompt engineering and QA.

Driven professional transitioning into the AI data training industry, combining a BA in psychology, digital marketing knowledge, strong customer service background from Amazon and teaching English as a foreign language. Passionate about user experience, human insight and technology. Skilled in problem solving, research and analysis, with a strong focus on accuracy. Eager to apply my analytical mindset, experience of teaching and working with people and understanding of human behaviour to artificial intelligence development and training.

Experience

Work history, roles, and key accomplishments

Amazon Development Center South Africa logoAA

Customer service representative

Amazon Development Center South Africa

Sep 2022 - Apr 2025 (2 years 7 months)

I supported customers through voice, chat, and email, ensuring timely and effective resolution of inquiries. I collaborated across departments to troubleshoot issues while maintaining accurate case documentation and notes. By actively listening, building rapport, and educating customers on products and services, I consistently delivered a positive customer experience.

AS

Customer Service DE Associate

Amazon Development Center (SA)

Sep 2022 - Apr 2025 (2 years 7 months)

Managed 50+ daily cases via voice, chat, and email, meeting SLAs and improving resolution efficiency while analysing communications to provide coaching and improve customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Rhodes University logoRU

Rhodes University

Bachelor of Arts, Psychology

2019 - 2021

Activities and societies: Strength And Conditioning Assistant , Support Group Facilitator

Graduated with a Bachelor of Arts degree, majoring in Psychology as well as Human Kinetics and Ergonomics

AS

Avoca Secondary School

Grade 12, Secondary Education

Activities and societies: Media & Camera Crew Assistant (volunteer) experience involving transcription and proofreading for live feeds.

Completed Grade 12 secondary education, providing general academic foundation for university studies.

Tech stack

Software and tools used professionally

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Nqobile Dlamini - Customer Service Specialist - Invisible Technologies | Himalayas