Nqobile Dlamini

Engage with advanced language models to simulate customer support, verify response accuracy, capture reproducible error traces, and recommend prompt engineering and metric improvements to raise model performance.

Designed and delivered customized English lessons and digital materials for international learners, improving language proficiency, learner confidence, and retention.

I supported customers through voice, chat, and email, ensuring timely and effective resolution of inquiries. I collaborated across departments to troubleshoot issues while maintaining accurate case documentation and notes. By actively listening, building rapport, and educating customers on products and services, I consistently delivered a positive customer experience.

Managed 50+ daily cases via voice, chat, and email, meeting SLAs and improving resolution efficiency while analysing communications to provide coaching and improve customer satisfaction.

Welcomed patients, registered and maintained confidential digital records, and provided administrative support to medical staff to streamline workflow and improve efficiency.

Assisted in developing and monitoring customized workout plans, tracked performance data, and adjusted programs to help athletes meet performance goals.

Transcribed, edited, and proofread slides for live TV feeds and auditorium screens with 100% accuracy under pressure, ensuring clear on-screen communication.

Activities and societies: Strength And Conditioning Assistant , Support Group Facilitator

Graduated with a Bachelor of Arts degree, majoring in Psychology as well as Human Kinetics and Ergonomics

Activities and societies: Media & Camera Crew Assistant (volunteer) experience involving transcription and proofreading for live feeds.

Completed Grade 12 secondary education, providing general academic foundation for university studies.