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@anliamounirahhoussen
Bilingual writer and AI data trainer blending fintech customer success with data annotation.
I am a bilingual writer and administrative professional with a strong background in finance and fintech, focused on AI data training, prompt evaluation, and language analysis. I combine customer success experience with hands-on annotation and evaluation of large language model outputs to improve accuracy and user experience.
In customer support and administrative roles I managed inquiries, scheduling, and documentation while supporting marketing efforts and developing efficient client intake systems. As an AI data trainer and evaluator, I contributed detailed analysis and feedback to advance model performance across diverse content types.
I hold a Bachelor Degree in Financial Management and additional certifications in accounting and ongoing studies in Computer Science and Machine Learning, bringing analytical thinking, attention to detail, and technical curiosity to roles that require blending human insight with data-driven reasoning.
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Work history, roles, and key accomplishments
Goldfield Project
Jan 2024 - Present (1 year 10 months)
Manage daily customer support and administrative operations for a construction and home improvement project, handling inquiries, scheduling, follow-ups, and supporting marketing and documentation to improve client intake and communication.
BluFx Prop Firm / Nova Funding
Jan 2021 - Apr 2025 (4 years 3 months)
Provided customer support in a fast-paced fintech environment, assisting users with account setup, platform navigation, and trading issues while meeting performance targets and maintaining clear, accurate communication.
Freelance
Jan 2024 - Jan 2025 (1 year)
Contributed to AI model development by annotating datasets, evaluating LLM outputs, and providing prompt engineering feedback to improve accuracy, adaptability, and user interaction across varied content types.
Freelance
Jan 2017 - Dec 2023 (6 years 11 months)
Produced and edited written content in English and French for clients, translated and transcribed materials with attention to tone and accuracy, adapting style to diverse audiences and project requirements.
JFA Shortterm Brokers
Jan 2020 - Apr 2020 (3 months)
Acted as primary contact between clients, insurers, and providers to manage home, vehicle, and personal insurance claims, guiding clients through processes and ensuring timely resolution and accurate recordkeeping.
Degrees, certifications, and relevant coursework
Diploma in Computer Science, Computer Science
Pursuing a Diploma in Computer Science at Shalom Technical College (ongoing).
Machine Learning Specialization, Machine Learning
Enrolled in the Machine Learning Specialization on Coursera, covering supervised learning, neural networks, and AI foundations (in progress).
CIMA Qualification, Management Accounting
2020 - 2022
Completed CIMA studies between 2020 and 2022 leading to professional management accounting qualifications.
Bachelor Degree, Financial Management
2017 - 2019
Completed a Bachelor Degree in Financial Management at Varsity College from 2017 to 2019.
Associate Degree, Insurance / Support
Completed an Associate Degree (listed) associated with JFA Shortterm Brokers.
Software and tools used professionally
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