Anlia Mounirah Houssen

Manage daily customer support and administrative operations for a construction and home improvement project, handling inquiries, scheduling, follow-ups, and supporting marketing and documentation to improve client intake and communication.

Provided customer support in a fast-paced fintech environment, assisting users with account setup, platform navigation, and trading issues while meeting performance targets and maintaining clear, accurate communication.

Contributed to AI model development by annotating datasets, evaluating LLM outputs, and providing prompt engineering feedback to improve accuracy, adaptability, and user interaction across varied content types.

Produced and edited written content in English and French for clients, translated and transcribed materials with attention to tone and accuracy, adapting style to diverse audiences and project requirements.

Acted as primary contact between clients, insurers, and providers to manage home, vehicle, and personal insurance claims, guiding clients through processes and ensuring timely resolution and accurate recordkeeping.

Pursuing a Diploma in Computer Science at Shalom Technical College (ongoing).

Enrolled in the Machine Learning Specialization on Coursera, covering supervised learning, neural networks, and AI foundations (in progress).

Completed CIMA studies between 2020 and 2022 leading to professional management accounting qualifications.

Completed a Bachelor Degree in Financial Management at Varsity College from 2017 to 2019.

Completed an Associate Degree (listed) associated with JFA Shortterm Brokers.