Bulumko Gwele

Handled complex customer queries using CRM and backend systems, conducted root-cause analysis and transaction tracing to improve resolution speed and accuracy, and collaborated with IT to streamline operational workflows.

Resolved global post-flight issues using integrated CRM, reservation, and tracking systems, performed detailed case analyses to identify resolution strategies, and coordinated with cross-functional teams to enhance passenger experience.

Monitored real-time AI systems during live sports coverage, ensured data accuracy and performance metric reporting for athletes and teams, and supported analytics workflows to improve broadcast insights.

Campaigned against hate crimes and social discrimination, promoted access to healthcare and housing, and contributed to community engagement and digital strategy initiatives.

Delivered remote customer support for UK-based tele-dental services, managing inquiries, scheduling, and product guidance via email and phone while maintaining high service standards in a fast-paced environment.

Tutored learners in Maths and Physics with personalized lessons, built academic confidence, and prepared students for exams using structured revision strategies.

Mobilized students from underprivileged schools to attend educational workshops, maintained discipline and event structure, and managed logistics including nutrition and resource planning.

National Senior Certificate awarded by the Centre of Science and Technology; graduation completed in November 2021.

Bachelor of Science in Human Anatomy and Physiology from the University of Cape Town.

Activities and societies: Class Representative – Computer Science Department; organized study groups and peer collaboration initiatives.

Bachelor's Degree in Computer Science from Stellenbosch University; coursework and activities related to computer science and student representation.