Open to opportunities

Raquel Gilles

@raquelgilles

Message

Customer-focused front desk officer with experience in hospitality and administrative support.

Philippines

Message

What I'm looking for

I seek a customer-facing or administrative role in a supportive company where I can apply and grow hospitality, reception, and clerical skills while contributing to team success.

I am a dedicated front desk officer with multi-year experience in hospitality and customer-facing roles, including positions at Oregon Hotel and Drive Inn, Prime City Personal Hotel / Gardenview Hotel, and SanRoque National High School. I bring practical knowledge in reception, guest services, and merchandising, and I aim to apply and expand my skills to contribute to an organization's success.

I have a background in Computer Secretarial studies and hands-on experience as a promodiser and front desk officer. I am reliable, service-oriented, and eager to grow professionally in administrative or hospitality roles where I can deliver consistent, friendly service and support team objectives.

Experience

Work history, roles, and key accomplishments

Front Desk Officer

Oregon Hotel and Drive Inn

Dec 2022 - Dec 2024 (2 years)

Managed front desk operations, guest check-in/check-out, and customer service for hotel guests from December 2022 to December 2024, maintaining high service standards and efficient front-office workflows.

Customer Service Check Out Cash Handling Problem Solving Communication Skills

Front Desk Officer

Prime City Personal Hotel / Gardenview Hotel

Jan 2019 - Dec 2020 (1 year 11 months)

Performed front desk duties including guest reception, reservations management, and billing from January 2019 to December 2020, improving guest satisfaction through attentive service.

Guest Relations Reserving Billing Front Desk Duties Cash Handling Time Management

Promodiser

Convoy Marketing Corporation

Feb 2015 - Dec 2018 (3 years 10 months)

Executed product promotions and merchandising from February 2015 to December 2018, driving product visibility and supporting sales initiatives on the ground.

Merchandising Product Promotion Sales Support Customer Engagement Time Management Communication Skills