Open to opportunities

Arrah Palma

@arrahpalma

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Service-oriented hospitality professional skilled in customer support, virtual assistance, and operations.

Philippines

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What I'm looking for

I seek a customer-focused role in a collaborative environment where I can apply hospitality and virtual assistance skills, grow professionally, and contribute to service excellence.

I am a motivated hospitality professional with a Bachelor of Science in Hotel and Restaurant Institution Management and a strong foundation in customer service and virtual assistance.

I have hands-on experience across front-office, food & beverage, cashiering, sales, and customer support roles, consistently delivering timely resolutions and improving operational workflows.

In recent roles I collaborated with technical teams to streamline service workflows, managed inbound calls and scheduling, handled inventory updates, and supported sales and reservation processes to enhance customer satisfaction.

I am adaptable, quick to learn, and committed to service excellence, bringing strong communication, relationship management, and task-prioritization skills to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Virtual Locksmith Co.

Jan 2024 - Feb 2025 (1 year 1 month)

Collaborated with technical teams to streamline service workflows and improved response times while providing expert assistance for automotive locksmith inquiries and scheduling technicians to optimize customer satisfaction.

Customer Service Scheduling technical coordination CRM Dispatching Process Improvement

Sales Associate

ILT Food Products

Aug 2023 - Nov 2023 (3 months)

Operated point-of-sale transactions, managed returns and payments, addressed customer concerns proactively, and supported inventory management to maintain product availability and optimize sales.

Cash Handling Customer Service Inventory Management stock replenishment Merchandising

Cashier

N Hotel

Mar 2023 - Apr 2023 (1 month)

Processed cash, card, and check transactions accurately, maintained transaction records and reports, and delivered attentive guest service to ensure financial accuracy and high satisfaction.

Cash Handling Transaction Processing Financial Reporting Guest Service POS Accuracy Record keeping

Waiter

N Hotel

Feb 2023 - Apr 2023 (2 months)

Welcomed and engaged guests, presented menus and provided personalized recommendations, and delivered attentive dining service focused on enhancing guest satisfaction.

Guest Service Order Taking Upselling Communication Hospitality

Amazon Virtual Assistant

Amazon (Virtual Assistant)

Aug 2021 - Nov 2021 (3 months)

Resolved client complaints, coordinated with senior staff on product availability and quality, and managed daily inventory updates and transaction organization to support efficient operations.

Customer Support Inventory Management Complaint Resolution Data Entry Order Processing Communication

Front Office Staff

Astoria Plaza

Mar 2021 - May 2021 (2 months)

Managed guest complaints and reservations, ensured accurate booking details, and responded to emergencies to maintain guest safety and service continuity during internship.

Reserving Guest Relations Complaint Handling Emergency Response Communication Coordination

Education

Degrees, certifications, and relevant coursework

Liceo de Cagayan University

Bachelor of Science, Hotel and Restaurant Institution Management

2015 - 2021

Activities and societies: Participated in internships and hospitality training including bartending workshop, banquet service, and career planning sessions.

Completed a Bachelor of Science in Hotel and Restaurant Institution Management, focusing on hospitality operations, customer service, and food and beverage management.