Maryam Elbous
@maryamelbous
I build onboarding, retention, and customer success programs that improve adoption and reduce churn.
EgyptWhat I'm looking for
I'm currently building Customer Success at Bookr, where I handle high-level escalations, shape team structure, and improve the journey from onboarding through renewal.
I worked with the CEO and developers to replace manual vendor tracking with an automated billing system, improving financial clarity and reducing errors. I also introduced retention, customer health, QA, feedback, churn-prevention, and upselling initiatives.
At Geidea, I led onboarding for mid-market and enterprise clients across the GCC, cutting time to value by 64%. I managed a seven-person team and partnered with product, support, and sales to make adoption smoother.
Earlier at Zyda and TH Technology, I delivered high-touch onboarding and multichannel support, earned 95.2% CSAT, trained new hires, and helped raise satisfaction scores by 20%.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Bookr
Oct 2025 - Present (1 year)
Handled high-level escalations and worked with leadership to automate billing, design team structure, and implement retention strategies. Led QA framework rollout and cross-functional collaboration to improve client experience.
Freelance AI Trainer
Freelance
Oct 2024 - Sep 2025 (11 months)
Spent a year on freelance AI training projects and upskilling.
Enablement Specialist / Onboarding Specialist
Geidea
Oct 2022 - Sep 2024 (1 year 11 months)
Led onboarding for mid-market and enterprise clients across the GCC, cutting time to value by 64%. Managed a seven-person team and improved efficiency with structured processes and documentation.
Delight Engineer / Customer Success Specialist
Zyda
Sep 2020 - Sep 2022 (2 years)
Handled high-touch onboarding and proactive support for F&B and e-commerce clients, achieving 95.2% CSAT and top performer recognition. Trained and mentored eight new hires and reduced customer friction through feedback loops.
Customer Care Associate
TH Technology
Dec 2018 - Sep 2020 (1 year 9 months)
Managed support across email, phone, and messaging, raising satisfaction scores by 20%. Delivered product training and support that boosted engagement.
Education
Degrees, certifications, and relevant coursework
University of East London
Master of Science, International Business Management
Enrolled in an MSc in International Business Management.
IBM
Customer Engagement Fundamentals, Customer Engagement
2025 - 2025
Completed Customer Engagement Fundamentals certification.
Geidea
Managing Customer Relationships, Customer Relationships
2024 - 2024
Completed Managing Customer Relationships certification.
Minufiya University
Bachelor's Degree, Nutrition Sciences
Bachelor's degree in Nutrition Sciences.
IBM
Artificial Intelligence Fundamentals, Artificial Intelligence
2025 - 2025
Completed Artificial Intelligence Fundamentals certification.
Geidea
Operational Risk Management Essentials, Operational Risk Management
2024 - 2024
Completed Operational Risk Management Essentials certification.
ExploreAI Academy
Data Analytics, Data Analytics
2023 - 2023
Completed Data Analytics certification.
Udemy
Business Analysis Fundamentals, Business Analysis
2023 - 2023
Completed Business Analysis Fundamentals certification.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Maryam?
You can contact Maryam and 90k+ other talented remote workers on Himalayas.
Message MaryamGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
