Noura Ahmed

Advise on the design and positioning of training and awareness programs, including a data privacy and DPO-as-a-Service practice. Deliver one-to-one instruction and English-language coaching, owning scheduling, client communication, and session logistics end to end.

Sourced and screened 1,200+ female STEM applicants across two cohorts, running direct recruitment and outreach campaigns with universities, schools, and women-in-tech networks across Egypt. Designed and launched the program's bilingual intake and eligibility screening form, and served as first point of contact for prospective learners.

Owned end-to-end training operations for the Cybersecurity for Energy program, including cohort scheduling, learner registration, and certification. Sourced and coordinated contract skills coaches and SMEs, managed project timelines in Asana, and produced live virtual onboarding sessions on Zoom.

Supported Absorb LMS for 400+ users, sustaining a 97% client satisfaction rating. Acted as primary client-facing contact, scoped requirements, ran QA testing, and resolved inquiries promptly.

Facilitated in-class and live virtual instruction in a fast-paced online classroom environment, adapting delivery to mixed-ability groups. Built lesson plans and training materials aligned to curriculum standards and learner needs.

Delivered American-curriculum instruction (English, Math, Science, Social Studies) to Grade 2 under IB Primary Years Programme methodology.

Became the team's lead go-to resource for training and supporting new advisors, covering onboarding, coaching, and escalation guidance. Owned escalated tickets in Zendesk to resolution within 48 hours, maintaining 100% SLA compliance and cutting time-to-resolution by 25%.

Professional Certificate in Leadership and Communication from Harvard University (HarvardX), completed in May 2023.

Advanced Diploma in Photonics Engineering from Niagara College, completed in June 2008.

Completed training in Instructional Design for E-Learning.

Professional Development Certificate in Project Management Fundamentals from the University of Waterloo, completed in February 2014.

Completed training in Business Systems Analysis: Capturing Software Requirements.

Specialization Certificate in Software Product Management from the University of Alberta, completed in June 2019.