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Grace Sakoma

@gracesakoma

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I build data-driven learning programs that improve performance, compliance, and product adoption.

Canada

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What I'm looking for

I'm looking to design scalable, data-informed learning and capability solutions that improve adoption, performance, compliance, and operational outcomes. I value cross-functional partnership, continuous learning, and opportunities to lead product-launch and automation enablement.

At FinanceIt, I design learning solutions that help teams adopt complex processes, support product launches, and operate with confidence. My work has contributed to $250 million in year-over-year growth, 86% higher compliance, and 98% annual employee satisfaction.

I turn subject-matter expertise into trackable microlearning, SOPs, multimedia resources, and AI-enhanced content. I’ve reduced onboarding time by 67%, built more than 100 learning resources, and maintained employee knowledge-test results near 90%.

I’ve also led and coached teams, cross-trained six departments, and partnered with Operations, Underwriting, Fraud, Product, Risk, Legal, and Tech stakeholders. Earlier, I consulted with 450+ small businesses on digital marketing products and created onboarding resources to support scalable adoption.

Experience

Work history, roles, and key accomplishments

Learning & Development Specialist, Operations

FinanceIt Canada Inc.

Feb 2022 - Oct 2025 (3 years 8 months)

Accelerates $250 million in growth YoY by streamlining de-escalation protocols for VIP Partnership Program. Condenses onboarding time by 67% by implementing trackable microlearning programs.

Instructional Design Microlearning Atlassian Google Workspace AI Learning Analytics Stakeholder Management Coaching Documentation

Senior Loan Funding Officer, Bilingual

FinanceIt Canada Inc.

Feb 2021 - Feb 2022 (1 year)

Led a 16+ member team and standardized performance through documentation, training and coaching. Reduced task error rates by 84% by preparing audits, assessments and providing recommendations.

Team Leadership Training Coaching Instructional Design Audit Customer Satisfaction Microlearning

Bilingual Loan Funding Officer

FinanceIt Canada Inc.

Nov 2019 - Feb 2021 (1 year 3 months)

Documented 10 standard operating procedures, translating funding policies into clear guides and checklists. Reduced task-related FAQs by 95%, enabling the team to meet or exceed service level agreements and KPIs.

Documentation Process Improvement Coaching Training Knowledge transfer Call Handling

Bilingual Online Presence Consultant

411.ca (Yellow Pages Canada)

Feb 2019 - Oct 2019 (8 months)

Consulted with 450+ SMBs to assess needs and tailor digital marketing products to business objectives. Promoted product adoption through monthly training and coaching on use of digital marketing products.

Consulting Digital Marketing Training Coaching Onboarding Data Analysis

Education

Degrees, certifications, and relevant coursework

University of Toronto

Bachelor of Arts, Urban Planning Studies and Equity Studies

Bachelor of Arts with majors in Urban Planning Studies and Equity Studies, focusing on systems thinking, data analysis, policy development, and stakeholder consultation.