Tim DokkenTD
Open to opportunities

Tim Dokken

@timdokken

I'm an education professional based in B.C., Canada, experienced in eLearning and customer success.

Canada

What I'm looking for

I find great motivation in growth opportunities. I am not a job-hopper by nature, and like to find a position where my eye for quality and drive to excel will be rewarded over time.

As an education professional, I value learning that is accessible, effective, and tailored to individual learning needs. I have a total of three years of experience working in industries such as public education, tech, and non-profits. I have worked both in asynchronous and synchronous environments, and excel at collaboration with stakeholders to create learning that is both effective at teaching content, and differentiated for the needs of a wide variety of learners.

Experience

Work history, roles, and key accomplishments

Arrive Booking Agency logoAA
Current

Customer Success Manager

Arrive Booking Agency

Jun 2023 - Present (1 year 11 months)

• Utilizing Camtasia, Adobe Suite, Canva, & ChatGPT, spearheaded the development of a library of over 20
training videos & onboarding webinars to improve platform accessibility for new and existing clients.
• Conducted comprehensive needs analysis in collaboration with stakeholders and clients, resulting in clear
project goals and objectives for future development initiatives.

RYSE Initiative logoRI
Current

eLearning Developer

RYSE Initiative

Nov 2022 - Present (2 years 7 months)

• Developed microlearning solutions for young adult refugees by collaborating with Subject Matter Experts,
following the ADDIE model; improved knowledge retention by 45% and increased engagement by 60%
through interactive modules.
• Employed EdApp to create learning solutions within 4-week development cycles.

School District #72 logoS#
Current

Teacher

School District #72

Sep 2022 - Present (2 years 9 months)

• Designed interactive synchronous & asynchronous learning content using Articulate Storyline 360 &
Microsoft PowerPoint.
• Integrated with colleagues to develop & assess curriculum based on educational best practices, achieving a
15% increase in reading & writing proficiency among high school students and surpassing provincial
literacy standards.

Education

Degrees, certifications, and relevant coursework

Tim hasn't added their education

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Tech stack

Software and tools used professionally

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Tim Dokken - Customer Success Manager - Arrive Booking Agency | Himalayas