Looking for a job

Fancie Yay

@fancieyay

I help education-technology customers adopt tools through onboarding, training, accessible communication, and account support.

Canada

Message

What I'm looking for

I'm seeking an edtech customer success, implementation, onboarding, or customer education role where I can improve adoption through accessible training, clear communication, stakeholder coordination, and knowledge of K–12 workflows.

I've supported customer onboarding, renewals, training, and clear communication across education, financial services, and operations. My work connects firsthand K–12 classroom knowledge with customer success and implementation needs in edtech.

At Fairstone Financial, I managed B2C accounts from onboarding through ongoing service, explained financial products and compliance terms, coordinated agreements, and supported renewals. I also maintained account records, analyzed pricing options, and produced monthly KPI reports.

In Ontario and Alberta school settings, I've adapted curriculum and Individualized Education Plans, monitored progress, documented handoffs, and turned complex concepts into accessible step-by-step learning. I also create audience-focused written and video content, using engagement data to refine delivery.

Experience

Work history, roles, and key accomplishments

Current

Occasional Supply Teacher

Current

Peel District School Board

May 2024 - Present (2 years 4 months)

Delivered English, ESL, and Social Sciences instruction across varied classrooms, adapting plans for learner readiness and accessibility needs. Established routines, assessed progress, and documented information for effective handoffs.

Curriculum Adaptation Lesson Planning Classroom Management Student Assessment Documentation

Educational Assistant

Fort McMurray Catholic School Board

Jan 2019 - Jul 2022 (3 years 6 months)

Implemented Individualized Education Plans and accommodations, monitored progress, and maintained student records. Collaborated with teachers to adapt curriculum and instructional materials for diverse learners.

IEP implementation Progress Monitoring Curriculum Adaptation Student Support Record keeping

Branch Account Executive II

Fairstone Financial

Mar 2017 - Sep 2018 (1 year 6 months)

Managed a portfolio of B2C accounts from onboarding through ongoing service, explaining financial products and compliance terms. Supported renewals and produced monthly reports against branch KPIs.

Account Management Customer Onboarding Renewals KPI Reporting Financial Product Familiarity Negotiation

HR and Administration Specialist

Hodge Auto Centre

Jun 2014 - Nov 2016 (2 years 5 months)

Supported recruitment, scheduled employee onboarding, and facilitated training on policy changes. Maintained administrative records in line with compliance and data-security requirements.

Recruitment Onboarding Training Facilitation Compliance Record keeping

Social Media Manager

Morpheus Limited

Jul 2012 - May 2014 (1 year 10 months)

Created copy and multimedia scripts for websites, email campaigns, and video channels. Managed online community inquiries through CRM workflows and escalated sensitive issues to protect brand reputation.

Content Creation Copywriting Social Media Management CRM Community Management