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nothando ncubeNN
Looking for a job

nothando ncube

@nothandoncube1

Telecoms Engineering graduate interested in network engineering, telecom systems, and customer support, seeking growth in ICT.

Zimbabwe
Message

What I'm looking for

I am looking for a remote role in customer service where I can use my communication and problem-solving skills to support customers effectively. I want a position that offers a stable work environment, opportunities for learning, and clear career growth so I can continue developing professionally while contributing positively to the company.

I am a Telecommunications Engineering graduate with a strong interest in building a career within the telecoms and broader ICT industry. My academic background has given me a solid foundation in areas such as network systems, data communications, and telecommunications infrastructure. I am particularly interested in roles involving network engineering, cloud networking, system support, and telecom infrastructure development, where I can apply both theoretical knowledge and practical problem-solving skills.

During my studies, I developed an understanding of how modern communication systems are designed, maintained, and optimized for performance and reliability. I am eager to continue growing in this field by gaining hands-on experience and industry exposure, especially in environments that involve real-world network operations, system troubleshooting, and emerging technologies such as 5G, cloud computing, and software-defined networking.

My long-term goal is to develop into a skilled telecoms professional who can contribute to designing and improving efficient communication systems. I am motivated to learn continuously, take on new challenges, and grow within a company that supports career development and technical advancement.

Experience

Work history, roles, and key accomplishments

OC

Call Center agent

Omni Contact

Jun 2023 - Sep 2024 (1 year 3 months)

Answering inbound customer calls and handling inquiries

Resolving customer issues and complaints

Recording call details in the system (CRM)

Escalating complex cases to the relevant department

EW

Technology services intern

Econet Wireless

Oct 2023 - Aug 2024 (10 months)

worked in data center deployment, fiber cable installations, creating patch panels
Exposure to RAN equipment operation and traffic planning and configuring BBU, switches
and RRUs
Experience working with network planning and optimization tools
Helped in new systems planning and writing Business requirements solutions
Field operations and upgrading 4G networks to 5G

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe logoUZ

University of Zimbabwe

Bachelor’s Honors in Electronics and Telecommunications Engineering , Telecommunications

2021 - 2025

Grade: 3.5

I graduated with a Bachelor’s Degree in Telecommunications Engineering. My dissertation focused on designing a UV sterilizer system for small-scale farmers to help preserve food quality and reduce spoilage, applying engineering principles to solve real-world agricultural challenges.

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