Open to opportunities

Titi Cele

@titicele

Message

Motivated Business Information Technology diploma holder with technical skills.

Eswatini

Message

What I'm looking for

I am seeking a role that allows me to utilize my technical skills and contribute to a dynamic team environment.

I am a motivated and adaptable Business Information Technology diploma holder currently pursuing an associate degree in computer science. My professional journey has equipped me with a strong foundation in both technical and managerial skills, which I have honed through my work experience at Huawei Technologies. I thrive in team environments and am dedicated to delivering exceptional results.

In my current role as a Network Operations Centre Supervisor, I handle technical escalations and monitor core links, ensuring optimal performance and productivity within my team. My previous experience as a Network Operations Centre Technician has provided me with a comprehensive understanding of network monitoring and customer support, allowing me to effectively manage incidents and deliver quality service.

Experience

Work history, roles, and key accomplishments

Current

Network Operations Centre Supervisor

Current

Huawei Technologies

Jan 2020 - Present (5 years 7 months)

Led a team responsible for handling technical escalations from the call center and other departments, ensuring smooth operations. Monitored core network links, managed incidents, and provided weekly and monthly performance reports to both MTN and Huawei management.

Incident Management Team Leadership performance reporting Workflow Management Call Center Support Communication

Network Operations Centre Technician

Huawei Technologies

Jan 2013 - Dec 2018 (5 years 11 months)

Monitored MTN network nodes, including MSC, media gateway, and base station controller, and supported IN/prepaid systems using OSS, Netnumen, and NMS tools. Provided first-line support to internal and external MTN customers, logging and managing calls on Remedy, and ensuring documentation compliance.

OSS Netnumen NMS Remedy Customer Support Documentation

Education

Degrees, certifications, and relevant coursework

University of People

Associate Degree, Computer Science

Currently pursuing an Associate Degree in Computer Science, building foundational knowledge in the field. This ongoing program is enhancing my technical skills and understanding of computer systems.

Central Johannesburg College

Certificate, Information Technology and Computer Science

Completed a Certificate in Information Technology and Computer Science, gaining essential skills in computer hardware, software, and programming principles. Studied system analysis and design, along with electronic control and digital electronics.

NCC Education

National Advanced Diploma, Business Information Technology

Obtained a National Advanced Diploma in Business Information Technology, focusing on computer networks, website development, and business organization. Developed skills in computing, management essentials, and database systems.