Nosipho Manana

With nine years of extensive experience in the call center industry, I have honed my skills in customer service, communication, and problem-solving. My journey began at Plus 94 Research, where I conducted telephonic and face-to-face interviews, ensuring accurate data collection for various companies, including banks. This role laid the foundation for my ability to handle diverse customer interactions effectively.

Transitioning to Nudebt Management, I excelled as a Debt Collector, where I negotiated payment plans with debtors, showcasing my strong interpersonal and negotiation skills. Currently, I serve as a Customer Service Agent at BXCSA, where I assist customers with electricity queries, ensuring prompt responses to maintain customer satisfaction. My dedication to delivering high-quality results in fast-paced environments has been recognized through various achievements, including being named a Top Computer Student at Boston Business College.