Nosipho Manana
@nosiphomanana
Experienced call center agent with strong customer service skills.
What I'm looking for
With nine years of extensive experience in the call center industry, I have honed my skills in customer service, communication, and problem-solving. My journey began at Plus 94 Research, where I conducted telephonic and face-to-face interviews, ensuring accurate data collection for various companies, including banks. This role laid the foundation for my ability to handle diverse customer interactions effectively.
Transitioning to Nudebt Management, I excelled as a Debt Collector, where I negotiated payment plans with debtors, showcasing my strong interpersonal and negotiation skills. Currently, I serve as a Customer Service Agent at BXCSA, where I assist customers with electricity queries, ensuring prompt responses to maintain customer satisfaction. My dedication to delivering high-quality results in fast-paced environments has been recognized through various achievements, including being named a Top Computer Student at Boston Business College.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
BXCSA
Apr 2024 - Present (1 year 2 months)
Assisted customers with electricity queries, managed appointments for smart meter activations, and ensured timely responses to maintain service continuity.
Debt Collector
Ceebee Debt Management Services
Aug 2023 - Apr 2024 (8 months)
Focused on school fees debt collection, utilizing telephone etiquette and negotiation skills while maintaining accurate administrative records.
Debt Collector
Nudebt Management
Sep 2018 - Dec 2019 (1 year 3 months)
Managed debt collection by contacting debtors to negotiate payments on outstanding accounts, demonstrating strong negotiation skills.
Call Centre Agent
Plus 94 Research
Mar 2015 - Jul 2023 (8 years 4 months)
Conducted telephonic and face-to-face interviews for various companies, including banks. Responsible for accurately recording responses to ensure data integrity.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Accounting Sciences, Accounting Sciences
2024 -
Currently studying Accounting Sciences, focusing on financial principles and practices.
Boston Business College
Certificate, Business Administration
2012 - 2012
Grade: 96
Activities and societies: Top Computer Student in the Software category at Boston Business College 2012.
Completed courses in Data Capture, Office Assistant, and Computer Clerk with a high score of 96.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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