Nosipho MananaNM
Open to opportunities

Nosipho Manana

@nosiphomanana

Experienced call center agent with strong customer service skills.

South Africa

What I'm looking for

I seek a role that values hard work and offers growth opportunities.

With nine years of extensive experience in the call center industry, I have honed my skills in customer service, communication, and problem-solving. My journey began at Plus 94 Research, where I conducted telephonic and face-to-face interviews, ensuring accurate data collection for various companies, including banks. This role laid the foundation for my ability to handle diverse customer interactions effectively.

Transitioning to Nudebt Management, I excelled as a Debt Collector, where I negotiated payment plans with debtors, showcasing my strong interpersonal and negotiation skills. Currently, I serve as a Customer Service Agent at BXCSA, where I assist customers with electricity queries, ensuring prompt responses to maintain customer satisfaction. My dedication to delivering high-quality results in fast-paced environments has been recognized through various achievements, including being named a Top Computer Student at Boston Business College.

Experience

Work history, roles, and key accomplishments

BX
Current

Customer Service Agent

BXCSA

Apr 2024 - Present (1 year 2 months)

Assisted customers with electricity queries, managed appointments for smart meter activations, and ensured timely responses to maintain service continuity.

CS

Debt Collector

Ceebee Debt Management Services

Aug 2023 - Apr 2024 (8 months)

Focused on school fees debt collection, utilizing telephone etiquette and negotiation skills while maintaining accurate administrative records.

NM

Debt Collector

Nudebt Management

Sep 2018 - Dec 2019 (1 year 3 months)

Managed debt collection by contacting debtors to negotiate payments on outstanding accounts, demonstrating strong negotiation skills.

PR

Call Centre Agent

Plus 94 Research

Mar 2015 - Jul 2023 (8 years 4 months)

Conducted telephonic and face-to-face interviews for various companies, including banks. Responsible for accurately recording responses to ensure data integrity.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Bachelor of Accounting Sciences, Accounting Sciences

2024 -

Currently studying Accounting Sciences, focusing on financial principles and practices.

BC

Boston Business College

Certificate, Business Administration

2012 - 2012

Grade: 96

Activities and societies: Top Computer Student in the Software category at Boston Business College 2012.

Completed courses in Data Capture, Office Assistant, and Computer Clerk with a high score of 96.

Tech stack

Software and tools used professionally

Interested in hiring Nosipho?

You can contact Nosipho and 90k+ other talented remote workers on Himalayas.

Message Nosipho

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Nosipho Manana - Customer Service Agent - BXCSA | Himalayas