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I’m a results-driven Lead Generation & Customer Support Specialist with 2+ years of experience across telecom, fintech, retail, and SaaS environments. I manage 150+ daily customer interactions while consistently supporting lead qualification and customer acquisition in both B2C and B2B settings.

In my work, I drive outcomes through strategic communication, CRM management, and high-volume engagement. I’ve achieved 4–5% conversion rates on qualified leads by aligning messaging with customer needs and maintaining accurate records.

At SADEX Digital Store & Product Operations, I managed 80 vendor stores and set up e-commerce accounts. I built retail listings in digital systems and uploaded products while maintaining data accuracy to keep operations running smoothly.

On the customer-facing side, I handled customer transactions, product delivery, and service requests at Poisonnaire. I also completed training focused on customer support and lead generation, strengthening my CRM workflow understanding, prospect qualification, and customer handling processes.