At BGLi Insurance (UK), I support insurance operations involving claims-related work, renewal declines and No Claims Discount processing. I lead and coach advisors, monitor service and quality, and handle customer and operational escalations.
At Markerstudy Insurance (UK), I led complaints triage and coordinated workloads to support timely handling of customer concerns. I also coached advisors, reviewed complex complaints and supported process improvements.
Earlier, as an Insurance Operations Consultant at Markerstudy Insurance (UK), I processed policies and amendments and responded to customer enquiries. At Metro by T-Mobile (USA), I supported customers with broadband, internet and mobile service issues, was recognised as a Top Performing Agent for three consecutive months, and served as a Subject Matter Expert for six months.
