Nonofang Ntakhwana

Completed a structured training and certification programme with a U.S.-based e-commerce client-services organisation under a confidentiality agreement.

Ensured brand-compliant, factual accuracy across top-tier client campaign materials by acting as a final quality checkpoint and coordinating agencies end-to-end. Managed high-profile sponsorship events and delivered integrated campaigns that increased client engagement by 25%, including securing a 3-year annual report contract with Access Bank Botswana.

Planned and launched the 'More Is' campaign, generating 3,000+ qualified leads in four months through coordinated copy, channels, and performance tracking. Grew social media following by 10,000+ in 12 months (35% engagement uplift) and developed go-to-market plans and partnership strategies to expand cross-selling reach.

Led client management workshops to standardise processes and drive zero-error accuracy across deliverables. Designed and managed brand-compliant, factually correct campaigns for BPOMAS, coordinating client service teams to improve effectiveness and client satisfaction.

Crafted and executed product launch campaign strategies, including 'Russia 2018' for BancABC and wellness initiatives for Debswana, managing copy, briefs, and end-to-end agency outputs. Coordinated brand identity projects and executed DStv roadshow activations that delivered 2,000+ new subscriptions with reporting and tracking.

Developed comprehensive sponsorship packages for The Harrogate Bike Bash 2015, applying project management methodologies to real-world event planning.

Provided real-time multi-channel customer support via inbound calls and Live Chat, consistently exceeding performance targets. Used CRM systems for precise data entry, refund processing, and invoice analysis.

Completed an MSc in Project Management at Lancaster University (class of 2015).

Completed a BA in Advertising & Marketing Communications at the University of Bedfordshire (class of 2014).