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Keikantse Marata

@keikantsemarata

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Administrative professional with 15+ years delivering reliable operations, finance and customer service support.

Botswana

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What I'm looking for

I seek a collaborative organisation where I can provide structured administrative, finance and operations support, improve processes, and grow into broader operational leadership.

Highly organised and detail-oriented Administrative Professional with 15+ years of hands-on experience providing comprehensive administrative support across diverse business environments. Proactive and reliable team member with exceptional communication skills (written and verbal) and proven expertise in meeting coordination, client communication management, document preparation, and day-to-day operational support. Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems including Salesforce, Zendesk, and Zoho. Excel at maintaining accuracy under pressure, managing multiple priorities independently, and creating structure in busy work environments. Skilled in remote work with strong attention to detail and a collaborative, team-focused approach. Seeking to leverage organized work style and proactive mindset to provide reliable, high-quality administrative support.

Experience

Work history, roles, and key accomplishments

Current

Warehouse and Logistics Supervisor

Current

Bolux Group Limited

Jan 2025 - Present (9 months)

Coordinated operations across multiple distribution centers, processed procurement documentation exceeding $500K with 99.5% accuracy, and maintained audit-ready records and vendor relationships to ensure 95%+ on-time delivery.

SQL Inventory Management Procurement Records Management Meeting Coordination Microsoft Office

Customer Service Manager

Bolux Group Limited

Jun 2022 - Dec 2024 (2 years 6 months)

Managed a nationwide customer service team, handled 500+ weekly inquiries improving response time by 11%, and implemented CRM processes that achieved 99.2% error-free order processing and 27% faster complaint resolution.

Customer service management CRM Team Coordination Invoicing Reporting Microsoft Office

Financial & Administrative Manager

HaskoningDHV Botswana

Jan 2014 - May 2022 (8 years 4 months)

Managed office administration and financial processes for eight years, delivering 99.5% invoicing accuracy, reconciliations with zero discrepancies, payroll and audit-ready compliance documentation.

Invoicing Financial Reconciliations Vendor Management Records Management Microsoft Office Financial Reporting

Projects Manager

University of Botswana

Apr 2010 - Dec 2013 (3 years 8 months)

Coordinated administrative and financial operations for research programs, managed a BWP27M annual budget with 99.7% accuracy, and maintained compliance documentation for international funders with zero audit discrepancies.

Project Coordination Budget Management Meeting facilitation Reporting Records Management

HR Management Consultant

Institute of Development Management

Jan 2006 - Sep 2010 (4 years 8 months)

Coordinated course administration and workshops for HR programs, maintained student records achieving 93% program completion, and prepared assessment documentation and progress reports for 20+ participants.

Records Management