At Advanced MSK Ultrasound Center, I grew from Virtual Assistant responsibilities into lifecycle management, onboarding, team coordination, and customer experience. I became the primary client contact, managed customer queries through Zoho Desk, and worked with a developer on onboarding automations.
I consolidated customer resources into an accessible dashboard and designed a simpler Calendly booking and notification workflow for mentorship sessions. I also managed webinar and mentorship campaigns that generated around 100 registrations a month.
At Construct Virtual, I ran email campaigns with 98%+ deliverability and 30%+ click-to-open rates. I segmented a 30,000-lead list and built the company's first interactive HTML client dashboard to show client health and service scope.
As an Operations Management Intern at a fintech startup, I supported cross-functional coordination, marketing positioning, and go-to-market launch planning. Earlier, at tom8.au (formerly TrampoCFD), I led a rebrand and redesigned the CFD hardware selection tool.

