Open to opportunities

Mmabesi Seretse

@mmabesiseretse

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Dynamic professional skilled in daily operations and project efficiency & management.

Botswana

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What I'm looking for

I seek a role that allows me to leverage my skills in operations and project management while contributing to a collaborative and innovative team environment.

I am a dedicated professional with a strong background in operations management and administrative support. My experience spans various roles, including Personal Assistant and Operations Manager, where I have honed my skills in client communication, project coordination, and team management. I thrive in dynamic environments and am driven by the desire to optimize processes and enhance productivity.

Throughout my career, I have successfully managed multiple projects, facilitated onboarding processes, and ensured quality assurance in operations. My educational background in Graphic Design and various certifications in business development and capacity building have equipped me with a unique perspective on problem-solving and innovation. I am passionate about creating impactful programs that foster community development and sustainable practices.

Experience

Work history, roles, and key accomplishments

Personal Assistant

BlueTrack (Pty) Ltd

May 2023 - Present (2 years 2 months)

Provided comprehensive administrative and property management support, including scheduling, correspondence, and sales activities. Managed multiple business operations and handled daily projects and errands for clients.

Scheduling Calendar Management Administrative Support Property Management Client Communication Project Management

Operations Manager

HireMango (Mango LLC) 2022

Jun 2022 - Present (3 years 1 month)

Managed remote operations, focusing on performance, quality assurance, and talent management. Facilitated onboarding, assisted HR with recruiting, and maintained daily internal and stakeholder communications.

Performance Management Research Administration Onboarding Recruiting Quality Assurance Slack Volley Data Entry Calendar Management Talent Management

Administrative Assistant

LTS Enterprises (Pty) Ltd

Oct 2021 - Present (3 years 9 months)

Provided administrative support, including managing phone calls, welcoming clients, and handling correspondence. Prepared quotations and invoices, and acted as the primary contact for the company Director.

Administrative Support Calendar Management Mail Distribution Report Preparation Invoicing Client Relations

Chapter Co-Director

Start-up Grind

Jan 2021 - Present (4 years 6 months)

Built communities to educate, inspire, and connect entrepreneurs through local events and content creation. Managed outreach mentorship programs and coordinated with guest speakers, sponsors, and partners.

Community Building Event Creation Content Creation Partnership Management entrepreneurship Event Management Public Speaking

Head Concierge

MS Concierge (Pty) Ltd

Oct 2020 - Present (4 years 9 months)

Delivered personalized concierge services to corporate and personal clients, managing consultations and requests. Coordinated and managed events, operations, and community outreach programs.

Client Services Client Management Event Production Event Management Project Coordination Team Supervision Office Management Community Building Operations Coordination

Business Development Consultant

Development Advancement Institute

Jan 2020 - Present (5 years 6 months)

Consulted on business development, educating and supervising team members to achieve project goals. Analyzed business practices, developed models, and conducted market research to prepare recommendations.

Business Development Team Leadership Business Analysis Market Research Project Management Consultation Presentation Skills

Assistant Secretariat

South African Business Forum (SABF)

Jan 2020 - Present (5 years 6 months)

Organized and coordinated executive meetings, disseminated minutes, and managed programs and projects. Assisted with maintaining company projects and client databases, and organized virtual events.

Meeting Coordination Minute Taking Program Management Project Management Onboarding Virtual Events

Event Coordinator & Consultant

Human Trafficking Nationwide Campaign Project

Mar 2019 - Present (6 years 4 months)

Coordinated and consulted on events for a nationwide campaign, ensuring all requirements and deliverables were met. Managed vendors, exhibitors, and attendees, and oversaw event setup, budget, and logistics.

Event Coordination Vendor Management Budget Management Speaker Management Logistics Project Coordination Program Coordination

Career Coaching & Development Facilitator

Career Coaching Botswana

Oct 2017 - Present (7 years 9 months)

Facilitated career coaching and development, assisting clients in developing lifelong career choices and providing sustainable skills. Created impactful programs, mentored clients, and managed community development initiatives.

Career Coaching Client Engagement Program Development Mentoring Community Development Program Management Facilitation Motivational Speaking Youth Development

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creative Technology

Associate Degree, Graphic Design

Completed an Associate Degree in Graphic Design, focusing on visual communication and design principles. Gained practical skills in various design software and techniques.

Chartered Institute of Procurement & Supply (CIPS)

Certificate, Procurement & Supply

Obtained a Certificate in Procurement & Supply from the Chartered Institute of Procurement & Supply. Developed expertise in procurement processes, supply chain management, and ethical sourcing.

National Institute of Micro, Small and Medium Enterprises

Certificate, Capacity Building In Creating Alternative Livelihood Opportunities for the Poor

Completed a Certificate in Capacity Building in Creating Alternative Livelihood Opportunities for the Poor. Focused on strategies and frameworks for empowering marginalized communities through sustainable livelihood initiatives.

First National Bank

Certificate, Entrepreneurship Training

Earned a Certificate in Entrepreneurship Training from First National Bank. Acquired foundational knowledge in business development, financial management, and strategic planning for new ventures.

American Writers & Artists Institute (AWAI)

Certificate, Copywriting/Creative Writing

Completed a Copywriting/Creative Writing program at the American Writers & Artists Institute (AWAI). Developed skills in persuasive writing, content creation, and marketing communication.