
Nonhlanhla Sibeko
@nonhlanhlasibeko
I deliver high-volume customer care, call-centre support, administration, and client issue resolution.
What I'm looking for
I've supported customers at Cartrack, including the KARU app, Found Car and Theft services, and client retention, handling inbound and outbound calls, customer updates, package explanations, emails, and administration under SLA.
My experience also includes customer service at Aegis (Telkom Mobile), insurance administration at Finrite Administrators, and current property, marketing, reception, invoicing, data-capture, and tenant-support work with Samma. I'm passionate about telecoms and customer experience, with NQF 3 IT End User Computing training and practical skills in CRM, MS Office, POPIA compliance, and handling customer queries calmly.
Experience
Work history, roles, and key accomplishments
Assistant Property Manager
Samma Properties
Feb 2026 - Present (7 months)
Leasing & Occupancy: Market vacant units, conduct property tours, screen applicants, and process lease renewals and move-ins.
Maintenance Coordination: Schedule repairs, liaise with contractors, and perform site inspections to maintain property standards.
Financial Administration: Collect rent, manage delinquencies, process invoices, and assist with budget preparation and expense tracking.
Tenant
I'm doing administration for Aglo Associates Construction, researching, receiving and sending emails to clients, invoicing, funding, tendering. and also under the same campaign I am doing administration for Samma health and Beauty spa, Marketing , digital marketing, funding.
Responsibilities:
Making and Receiving calls (Inbound & Outbound)
Promoting the company’s new app (KARU)
Customer services (Updating client’s information or assisting with queries)
Administration (Invoices, Sending and receiving emails etc.)
The role at a Samma Health and Beauty Spa
Welcoming visitors and clients in a professional and courteous manner
Managing multi-line phones directing calls, and handling client inquiries
Scheduling appointments managing calendars.
Handling admin taska such as filing, data capture, email, reports.
- *Cashier duties and payment processing* where applicable
Maintaining reception area to ensure it is
When we were hired initially it was regarding an app that was being introduced to existing clients which was a Emergency safety App for the campaign called (Karu) I was doing sales. The app didn't work out then they transferred us to working as Customer Service for Cartrack under (Found) car and theft, I was receiving calls, emailing and receiving emails, updating customers details, transferring t
Customer Care Representative
Cartrack Pty ltd (Found)
Jan 2020 - Jan 2023 (3 years)
Worked as Customer Care Representative at Cartrack Pty ltd (Found).
Worked as Customer Service Administrator at FINRITE ADMINISTRATORS.
Responsibilities:
Assist with claims and cancellations,
Capturing information, change and update client’s information,
Explaining the process of claiming, and escalating for cash out.
Customer Service Consultant
Aegis (Telkom Mobile) South Africa
Oct 2012 - May 2014 (1 year 7 months)
Responsibilities:
Trouble shooting steps
Billing query
Assisting with technical query.
Assisting with recharging airtime and data
Admin, data capturing duties.
Responsibilities:
Assisting clients with purchasing their belongings,
Providing the options on different offers and pricings on deals offered.
Education
Degrees, certifications, and relevant coursework
Aurora Davoli Consulting
Grade 12
Subjects : English, IsiZulu, LO, Tourism, Geography, Mathematics literacy, Consumer Studies
MODISE
Information technology -End-User Computer level 3
Subjects : Ms Office, Project Management, Communication, Numeracy, Fundamentals & Internet Explore
Aurora Davoli Consulting
High School Diploma
MODISE
Master of Business Administration
Modise computer collage
Certificate, Information Technology
2011 - 2011
Microsoft office, fundamental, numeric, communication
Modise Computer College
Certificate, Information Technology
2011 - 2011
Completed a certificate in Information Technology, covering Microsoft Office, fundamentals, numeracy, and communication.
Modise Computer College
Information Technology End-User Computing Level 3, Information Technology
Completed an Information Technology End-User Computing Level 3 qualification, covering MS Office, project management, communication, numeracy, fundamentals, and internet browsing.
Modise Computer College
Master of Business Administration, Business Administration
Completed a Master of Business Administration degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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