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Nonhlanhla SibekoNS
Open to opportunities

Nonhlanhla Sibeko

@nonhlanhlasibeko

I deliver high-volume customer care, call-centre support, administration, and client issue resolution.

South Africa
Message

What I'm looking for

I'm seeking a Customer Care Agent role at Telkom Mobile and am open to call centre, data capturing, and front desk support opportunities in Gauteng.

I've supported customers at Cartrack, including the KARU app, Found Car and Theft services, and client retention, handling inbound and outbound calls, customer updates, package explanations, emails, and administration under SLA.

My experience also includes customer service at Aegis (Telkom Mobile), insurance administration at Finrite Administrators, and current property, marketing, reception, invoicing, data-capture, and tenant-support work with Samma. I'm passionate about telecoms and customer experience, with NQF 3 IT End User Computing training and practical skills in CRM, MS Office, POPIA compliance, and handling customer queries calmly.

Experience

Work history, roles, and key accomplishments

SP
Current

Assistant Property Manager

Samma Properties

Feb 2026 - Present (7 months)

Leasing & Occupancy: Market vacant units, conduct property tours, screen applicants, and process lease renewals and move-ins.
Maintenance Coordination: Schedule repairs, liaise with contractors, and perform site inspections to maintain property standards.
Financial Administration: Collect rent, manage delinquencies, process invoices, and assist with budget preparation and expense tracking.
Tenant

Samma Group logoSG
Current

Marketing Assistant

Feb 2026 - Present (7 months)

I'm doing administration for Aglo Associates Construction, researching, receiving and sending emails to clients, invoicing, funding, tendering. and also under the same campaign I am doing administration for Samma health and Beauty spa, Marketing , digital marketing, funding.

Cartrack logoCA
Current

Customer Representative

Oct 2020 - Present (5 years 11 months)

Responsibilities:

 Making and Receiving calls (Inbound & Outbound)
 Promoting the company’s new app (KARU)
 Customer services (Updating client’s information or assisting with queries)
 Administration (Invoices, Sending and receiving emails etc.)

Microsoft logoMI

Receptionist

Mar 2026 - Jun 2026 (3 months)

The role at a Samma Health and Beauty Spa
Welcoming visitors and clients in a professional and courteous manner
Managing multi-line phones directing calls, and handling client inquiries
Scheduling appointments managing calendars.
Handling admin taska such as filing, data capture, email, reports.
- *Cashier duties and payment processing* where applicable
Maintaining reception area to ensure it is

Cartrack pty ltd logoCL

Customer Service Representative

Nov 2021 - Mar 2023 (1 year 4 months)

When we were hired initially it was regarding an app that was being introduced to existing clients which was a Emergency safety App for the campaign called (Karu) I was doing sales. The app didn't work out then they transferred us to working as Customer Service for Cartrack under (Found) car and theft, I was receiving calls, emailing and receiving emails, updating customers details, transferring t

CF

Customer Care Representative

Cartrack Pty ltd (Found)

Jan 2020 - Jan 2023 (3 years)

Worked as Customer Care Representative at Cartrack Pty ltd (Found).

FINRITE ADMINISTRATORS logoFA

Customer Service Administrator

Jan 2016 - Jan 2017 (1 year)

Worked as Customer Service Administrator at FINRITE ADMINISTRATORS.

FINRITE ADMINISTRATORS logoFA

Insurance Specialist

Mar 2016 - Jul 2016 (4 months)

Responsibilities:

 Assist with claims and cancellations,
 Capturing information, change and update client’s information,
 Explaining the process of claiming, and escalating for cash out.

AA

Customer Service Consultant

Aegis (Telkom Mobile) South Africa

Oct 2012 - May 2014 (1 year 7 months)

Responsibilities:

 Trouble shooting steps
 Billing query
 Assisting with technical query.
 Assisting with recharging airtime and data
 Admin, data capturing duties.

CP Axtra (Makro) logoCM

Cashier

Aug 2012 - Oct 2012 (2 months)

Responsibilities:

 Assisting clients with purchasing their belongings,
 Providing the options on different offers and pricings on deals offered.

Education

Degrees, certifications, and relevant coursework

AC

Aurora Davoli Consulting

Grade 12

Subjects : English, IsiZulu, LO, Tourism, Geography, Mathematics literacy, Consumer Studies

MO

MODISE

Information technology -End-User Computer level 3

Subjects : Ms Office, Project Management, Communication, Numeracy, Fundamentals & Internet Explore

AC

Aurora Davoli Consulting

High School Diploma

MO

MODISE

Master of Business Administration

MC

Modise computer collage

Certificate, Information Technology

2011 - 2011

Microsoft office, fundamental, numeric, communication

MC

Modise Computer College

Certificate, Information Technology

2011 - 2011

Completed a certificate in Information Technology, covering Microsoft Office, fundamentals, numeracy, and communication.

MC

Modise Computer College

Information Technology End-User Computing Level 3, Information Technology

Completed an Information Technology End-User Computing Level 3 qualification, covering MS Office, project management, communication, numeracy, fundamentals, and internet browsing.

MC

Modise Computer College

Master of Business Administration, Business Administration

Completed a Master of Business Administration degree.

Tech stack

Software and tools used professionally

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