Open to opportunities

Melicia Mudau

@meliciamudau

Message

Customer Service Agent delivering accurate, proactive support in high-volume call centers.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced customer service role where I can handle high-volume enquiries, resolve issues accurately, support claim authorizations, and help improve processes—delivering professional, reliable service that builds strong customer relationships.

I’m a highly organized, solutions-driven Customer Service Agent with a proven record of delivering exceptional client support across diverse environments. I thrive in fast-paced settings where professionalism, clear communication, and proactive problem-solving are essential, ensuring a seamless customer experience from enquiries to issue resolution and effective follow-up.

Most recently at Kaelo Simply Healthcare, I handle high volumes of incoming calls and emails, including claim-related enquiries and online authorizations while staying aligned to service standards and interdepartmental protocols. Earlier roles as an Inbound Consultant at Cartrack and CSD Agent at iBridge Contact Solutions strengthened my case logging accuracy, system testing participation, presentation contributions, and escalation handling—built on strong performance and Microsoft Office Suite proficiency.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Kaelo Simply Healthcare

Apr 2025 - Jan 2026 (9 months)

Managed high volumes of incoming calls and emails, responding to enquiries promptly and accurately to resolve client issues. Processed claim-related enquiries, performed online authorizations, and provided service providers with clear product information while ensuring compliance with internal protocols.

Customer Support Email Support Claims Processing Online Authorisations Case Management Product Support Compliance Escalation Handling

Inbound Consultant

Cartrack

Jan 2022 - Jan 2023 (1 year)

Handled inbound calls for user registrations, addressing customer queries and logging cases to support timely resolutions. Participated in system testing, assisted with call escalations during peak volumes, and contributed to training presentations using Microsoft Office tools.

Inbound Calls Inbound Customer Queries Case Logging Systems Testing Escalation Handling Microsoft Office Suite Training Support

CSD Agent

Ibridge Contact Solutions

Jan 2021 - Jan 2022 (1 year)

Managed inbound calls for MTN user registrations, resolving customer queries and logging cases to improve customer satisfaction. Supported system testing and process improvements, prepared daily reports, and assisted with escalated calls during high call volumes.

Inbound Calls Customer Support Case Management Systems Testing Process Improvement Escalation Handling Microsoft Office Suite Performance Monitoring

Inbound Call Centre Agent

Multichoice

Nov 2013 - Jan 2020 (6 years 2 months)

Handled inbound calls for DStv user registrations, addressing customer queries and logging cases for timely resolution. Supported system testing and process improvements, assisted with supervisor escalations during peak volumes, and delivered consistent service while meeting performance targets.