Londiwe Xulu

I’m a customer service professional with experience across insurance campaigns, retail support, and data capturing. I’m passionate about delivering outstanding results, and I bring a steady focus on accuracy, responsiveness, and customer-centered communication.

In my Data Capturer role at The Valley Trust (02/2019–11/2019), I developed strong habits around compiling, sorting, and capturing data using Microsoft Office. Later, as a Sales Assistant at Pep (01/2023–12/2023), I supported store targets through maximum sales, managed cash register responsibilities, and handled stock administration while maintaining excellent customer service.

Most recently, I’ve worked as a Customer Service Agent on the CCI Campaign for Atlanta Insurance (04/2024–05/2025) and the Outworx Campaign for Abacai boom (UK) (03/2025–12/2025). I handled customer care, made quotations, advised customers on suitable insurance, supported purchases, and strengthened outcomes through upselling; in the UK campaign I also performed policy management updates, handled quotations and payments, set up payment plans, and delivered proactive service. Alongside this, I bring Computer Literacy, strong administration, telephone etiquette, and the ability to manage stress, supported by TEFL and Digital Marketing training.