Looking for a job

Nondumiso Mchunu

@nondumisomchunu

Learning and Development Professional at Sustainable Seas Trust, leading national learning programmes and building frameworks to measure training impact.

South Africa

Message

At Sustainable Seas Trust, I lead strategic learning initiatives for government officials, educators, and SMMEs, including a national schools programme. I also developed training impact frameworks to assess effectiveness and return on investment.

At The Upstream Group, I designed sales enablement and compliance learning programmes and managed SETA-accredited Debt Recovery learnerships. My work has included a POPIA-aligned training initiative that improved data protection compliance by 95%, and a QCTO accreditation application that expanded accredited learning delivery capacity.

Experience

Work history, roles, and key accomplishments

Current

Resource Development Coordinator

Current

Sustainable Seas Trust

Sep 2024 - Present (2 years 1 month)

Led the design and execution of strategic, large-scale learning initiatives for government officials, educators, and SMMEs, aligning programmes with national development goals. Directed cross-functional training programmes focused on sustainability and waste management, and oversaw provider accreditation processes with SETAs and regulatory bodies.

Project Management Stakeholder Engagement Training Design SETA Accreditation QCTO SAQA Blended Learning Learning Analytics ROI Reporting Budget Management Risk Mitigation Individual Development Plans Succession Planning Performance Metrics Learning Frameworks

SMME Business Coach & Training Facilitator

RZD (DEDEA Initiative)

May 2024 - Sep 2024 (4 months)

Delivered capacity-building workshops for SMMEs, with emphasis on business practices and compliance. Provided one-on-one coaching on strategic operations, growth planning, and skills development, and evaluated impact and reported programme outcomes to government partners.

Business Coaching Workshop Facilitation SMME Development Strategic Planning Compliance Impact Evaluation Reporting

Group Training Facilitator & L&D Specialist

The Upstream Group

Oct 2019 - May 2024 (4 years 7 months)

Designed and delivered sales enablement programmes for contact centre teams, improving performance metrics and time-to-competency. Developed competency-based training programmes and e-learning content focused on core regulatory areas, and led company-wide onboarding programmes.

Sales Enablement Training Design E Learning Onboarding Learnership Debt Recovery POPIA ISO 9001 LMS administration SAGE 300 Learning Analytics ROI Reporting Stakeholder Management Individual Development Plans Succession Planning

Skills Development Facilitator

Mzala Nxumalo Centre

Oct 2018 - Apr 2019 (6 months)

Conducted training needs analyses and skills gap assessments to inform training plans. Designed and coordinated in-house and outsourced training interventions, and managed employee training schedules and records.