Nom Buh Lelo UserNU
Open to opportunities

Nom Buh Lelo User

@nombuhlelouser

Dedicated customer service professional with strong sales and support skills.

South Africa

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing to a team's success and enhancing customer satisfaction.

My name is Nombulelo Zondi, and I have a rich background in customer service and sales, with experience spanning several years in various roles. I have worked diligently at CCI South Africa, where I assisted customers with billing payments, resolved complaints, and maintained excellent relationships with clients. My commitment to providing exceptional service has always been at the forefront of my work.

Currently, I am employed at Vodacom South Africa as a Back Office Admin, where I support the sales team by analyzing trade partner reports and optimizing sales strategies. My proficiency in Microsoft applications allows me to track performance metrics effectively, ensuring timely delivery of customer orders and resolving issues as they arise. I thrive in fast-paced environments and am passionate about enhancing customer experiences through clear communication and teamwork.

Experience

Work history, roles, and key accomplishments

WS

Sales Consultant

WNS Global Services

Jan 2019 - Dec 2021 (2 years 11 months)

Handled inbound and outbound calls in the Sales department, cold calling customers regarding new products and making sales. Utilized negotiation and selling skills, demonstrating determination under pressure. Practiced patience with customers, active listening, and objection handling.

CA

Customer Service For Talk Talk UK International

CCI South Africa

Jan 2017 - Dec 2019 (2 years 11 months)

Assisted customers with billing payments and updated them about inactive orders. Solved complaints and booked engineer appointments. Maintained a great relationship with customers and assisted with technical errors and internet line issues.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Public Relations, Public Relations

0

Currently pursuing a degree in Public Relations.

DC

Durban North College

Matric/Grade 12, General Studies

2011 - 2015

Completed secondary education.

Tech stack

Software and tools used professionally

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