Nom Buh Lelo User
@nombuhlelouser
Dedicated customer service professional with strong sales and support skills.
What I'm looking for
My name is Nombulelo Zondi, and I have a rich background in customer service and sales, with experience spanning several years in various roles. I have worked diligently at CCI South Africa, where I assisted customers with billing payments, resolved complaints, and maintained excellent relationships with clients. My commitment to providing exceptional service has always been at the forefront of my work.
Currently, I am employed at Vodacom South Africa as a Back Office Admin, where I support the sales team by analyzing trade partner reports and optimizing sales strategies. My proficiency in Microsoft applications allows me to track performance metrics effectively, ensuring timely delivery of customer orders and resolving issues as they arise. I thrive in fast-paced environments and am passionate about enhancing customer experiences through clear communication and teamwork.
Experience
Work history, roles, and key accomplishments
Back Office
Centrevo
Jan 2022 - Present (3 years 4 months)
Supported the sales team to improve sales performance and reduce cancellations. Analyzed trade partner reports to optimize sales strategies. Communicated with clients via email to resolve issues and provide updates.
Sales Consultant
WNS Global Services
Jan 2019 - Dec 2021 (2 years 11 months)
Handled inbound and outbound calls in the Sales department, cold calling customers regarding new products and making sales. Utilized negotiation and selling skills, demonstrating determination under pressure. Practiced patience with customers, active listening, and objection handling.
Customer Service For Talk Talk UK International
CCI South Africa
Jan 2017 - Dec 2019 (2 years 11 months)
Assisted customers with billing payments and updated them about inactive orders. Solved complaints and booked engineer appointments. Maintained a great relationship with customers and assisted with technical errors and internet line issues.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Public Relations, Public Relations
Currently pursuing a degree in Public Relations.
Durban North College
Matric/Grade 12, General Studies
2011 - 2015
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Nom Buh Lelo?
You can contact Nom Buh Lelo and 90k+ other talented remote workers on Himalayas.
Message Nom Buh LeloFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
