Open to opportunities

Orange User

@orangeuser

Message

I deliver responsive customer service and organized front-desk administration across BPO and healthcare environments.

Zimbabwe

Message

What I'm looking for

I’m looking for a comfortable, well-equipped workplace with supportive colleagues and encouraging managers, clear goals, growth opportunities, and a positive low-stress culture; I thrive with achievable targets and performance-based commission.

I’m currently working as a Call Centre Agent, handling inbound customer calls with professionalism and courtesy. I focus on resolving complaints efficiently, providing accurate information about policies, procedures, and promotions, and processing customer requests and transactions while maintaining strict confidentiality.

Previously, I supported healthcare teams in reception and administrator roles, coordinating front desk operations, managing phone lines and emails, scheduling appointments and meetings, and keeping detailed records and files. I also drafted correspondence, reports, and notices, helped enforce organizational policies, and aimed to create a welcoming, well-organized environment with clear goals and quality delivery.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Agent

Current

Mani Outsourcing

Feb 2026 - Present (4 months)

Handled inbound customer calls and provided professional customer service with accurate information on products, services, policies, and promotions. Resolved complaints while maintaining confidentiality and compliance with company service standards.

Inbound Calls Customer Service Complaint Resolution Transaction Processing Active Listening Confidentiality

Receptionist (Partner)

Ahanang Medihub

Feb 2025 - Jan 2026 (11 months)

Coordinated front desk activities as a first point of contact for visitors, clients, and staff. Managed phone lines and email responses, scheduled appointments, and maintained records and document filing.

Front Desk Operations Appointment Scheduling Records Management Administrative Support

Receptionist (Partner)

Rehoboth Surgery

Dec 2024 - Jan 2025 (1 month)

Managed front desk operations, handling incoming calls, emails, and correspondence to ensure timely and professional communication. Scheduled appointments and meetings, maintained accurate records, and organized files and documentation.

Front Desk Operations Call Handling Email Communication Appointment Scheduling Record keeping Administrative Coordination Client Communication

Administrator (Partner)

Musongiela And Partners

Feb 2024 - Nov 2024 (9 months)

Managed day-to-day office operations to support smooth workflow and organizational efficiency. Scheduled meetings and appointments, drafted correspondence and notices, and ensured compliance with organizational policies and procedures.

Office Administration Scheduling Appointment Management Draft Correspondence Policy Compliance