Noli Celada

Reviewed live restaurant menus against source materials for accuracy, modifier logic, required selections, pricing, categories, and overall build quality. Corrected configuration issues, sourced and enhanced item images from verified platforms, and prepared completed menus for final QA review.

Provided calendar and email support, meeting coordination, research, document preparation, database maintenance, follow-ups, lead generation, and stakeholder communication while handling confidential business information.

Reviewed retailer, brand, and affiliate URLs; verified AI matches by brand, product name, size, color, model, and variant; created new product records; escalated broken or indirect links; and worked toward 90%+ accuracy.

Led menu operations for Malta, then assumed responsibility for Cyprus, Estonia, Latvia, and Lithuania. Managed team performance, menu builds and updates, workload distribution, quality, and 24-hour SLA delivery using Airtable and AI-generated descriptions.

Oversaw task triaging, case assignment, and quality monitoring. Supported the extraction and creation of catering menus from client-provided sources, reviewed outputs against project requirements, and used AI tools to improve efficiency while maintaining accuracy.

Led task delegation, triaging, and quality assurance; conducted weekly audits; participated in client and calibration meetings; and reviewed restaurant menus against internal data and client-provided sources.

Extracted restaurant menus from source materials, tracked cases in Google Sheets, and finalized menu data in the GrubHub for Restaurants database. Later supported task assignment and random QA checks as responsibilities expanded.

Extracted cafeteria menus from US schools, colleges, hospitals, websites, and image-based sources. Added dietary tags when required and transferred completed menu data to the Flow database for audit and quality review.

Supported testing coordinators through email and ticketing channels; updated testing profiles, site capacities, and session information; coordinated FedEx material returns; and resolved operational and administrative concerns.

Provided technical support for video-conferencing systems and services, including meeting reservations, call production, connectivity troubleshooting, firmware updates, equipment issues, RMAs, and escalations.

Resolved internet, telephony, and VOIP concerns for Australian customers, coordinated escalations and technician dispatch, handled complaints and billing inquiries, and offered eligible upgrades.

Delivered end-to-end technical assistance for Toshiba products, resolving network connectivity issues, coordinating hardware repairs, and managing product setups. Skillfully handled customer complaints and recall inquiries with clear communication and online resources to ensure complete resolution.

Provided technical support to US clients for DSL connectivity, hardware, software, and email issues while handling order status and provisioning inquiries. Streamlined call routing, managed client expectations, and dispatched field technicians for complex on-site resolutions.

Completed high school education at Mandaluyong High School from 1992 to 1996.