Open to opportunities

Mark Gil Iturralde

@markgiliturralde

IT operations and support specialist, delivering secure SaaS administration, AI automation, and end-to-end onboarding to keep teams running.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own IT operations end-to-end—SaaS administration, helpdesk, security/compliance, and automation—while partnering with founders and teams to launch and scale systems that reduce downtime and simplify work.

I’m an IT operations and support specialist with “over seven years of remote work experience as an Executive and Virtual Assistant,” and “over a decade of BPO experience in operations, technical support, and customer service.” I bring a hands-on, service-minded approach to keeping teams productive—whether that’s day-to-day helpdesk support or launching new IT environments.

I design and optimize low-code automations and AI assistants using Zapier, n8n, and dust.tt, and I integrate them into real workflows. As a “primary super-admin for enterprise SaaS ecosystems,” I manage platforms like Google Workspace Business Plus, Microsoft 365 for Business, and tools such as Slack, Notion Enterprise, Asana Advanced, HubSpot, DocuSign/PandaDoc, Coda, and Zoom—ensuring access, continuity, and operational control.

Security and compliance are core to how I work. I “administer and maintain HIPAA compliance protocols as a Verified Vanta Administrator,” and I support audit readiness with the same discipline I apply to role-based access control and compliance auditing.

My most recent standout results include managing “end-to-end IT operations and infrastructure rollout” for Seen Health’s first PACE center, with the center opening “January 1, 2025,” plus SRR preparation from June to September. I also architected the complete Zoom Phone call tree from scratch, led 10DLC registration for compliant outbound SMS, and served continuously as the primary IT helpdesk member—handling provisioning, asset tracking, and post-launch expansion.

Experience

Work history, roles, and key accomplishments

Executive Partner

Oraz Philippines Inc.

May 2024 - Apr 2026 (1 year 11 months)

Led IT onboarding/offboarding for efficient staff transitions, including device provisioning, account setup, and access control. Managed asset tracking, vendor subscriptions, compliance auditing, and supported executive inbox/calendar and travel planning.

Executive Administration Travel Planning Compliance Auditing Role Based Access Control Low Code Automation (Zapier N8n)

IT Operations and Support Specialist

Oraz Philippines Inc.

Jun 2024 - Feb 2026 (1 year 8 months)

Architected a complete Zoom Phone call tree and supported compliant outbound SMS via 10DLC registration, then trained founding IDT teams. Served as the primary IT helpdesk while managing inventory, IT equipment provisioning, and asset tracking to support ongoing organization growth.

Help Desk Support Zoom 10 DLC Network Troubleshooting Google Workspace Administration Microsoft 365 Administration Low Code Automation (Zapier N8n Dust.Tt)

Marketing Manager

LiveTrades.com

Oct 2020 - Mar 2022 (1 year 5 months)

Managed clients’ trading accounts and monitored/processed client transactions. Negotiated with advertising partners for promotions and ad content/placements targeted to specific audiences.

Transaction Processing Audience Targeting Client Communication

Booking Transactions Coordinator

R.L. Signings LLC

Jul 2019 - Dec 2021 (2 years 5 months)

Managed day-to-day operations including contractor payroll, invoicing, interviewing prospective contractors, and building partnerships with escrow offices. Coordinated mobile notary signing schedules between clients and notary contractors.

Operational Management Invoicing Partnership Development Scheduling coordination Mobile Notary Coordination

Client Relations Manager

BlueTrading.com

Aug 2018 - Mar 2019 (7 months)

Handled client queries and feedback related to executed trading strategies. Processed inbound/outbound cryptocurrency transaction requests and maintained a client database to ensure accurate information.

Client Relationship Management Customer Support Feedback

Virtual Assistant and Delivery Manager

Quality Furniture Discounts Orlando

Jun 2018 - Aug 2018 (2 months)

Managed operations including Amazon Seller Central accounts, job order scheduling, lead generation from inbound customer interactions, and customer service calls about delivery updates. Coordinated delivery routing and scheduling in Florida, including warehouse loading and real-time driver/technician updates.

Amazon Seller Central Order Management Lead Generation Operational Support

Control Group Specialist

Telstra Global Finance Services

Oct 2017 - Feb 2018 (4 months)

Filtered suspicious orders and applications to identify potential fraud used to acquire Telstra phone and service contracts. Coordinated with internal teams and external parties to resolve fraud cases.

Fraud Investigation Case Management Risk Assessment