Jessica Lankagi

Answered telephone calls, processed payments, and welcomed clients while assisting with claims and vehicle damage appraisal reports. Implemented a scheduling system that improved data accuracy and provided schedule confirmations for vehicle maintenance.

Conducted home visits, completed ROACH forms and cultural plans, and attended court for adoptions. Collaborated with the adoption team to facilitate workshops and coordinate events.

Greeted customers, operated cash register, and resolved complaints. Managed inventory and occasionally substituted for cosmeticians while meeting sales goals.

Responded to emails, entered and extracted information from electronic databases, and processed business changes. Quickly learned new skills and exceeded goals through effective task prioritization.

Served customers and maintained food counter operations.

Provided administrative support in a professional services environment.

Completed a placement as a student, gaining practical experience in a community service environment.

Bachelor of Social Work degree from Carleton University, completed in 2019.

Diploma in Social Service Worker from Centennial College, completed in 2010.

High school diploma from Sir Oliver Mowat Collegiate Institute.