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Nobuhle Jeza

@nobuhlejeza

Dedicated customer service representative with 5 years of experience.

South Africa
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused Customer Service Representative with five years of experience in retail and service environments. My proven ability to resolve customer concerns and manage front-line interactions has allowed me to maintain high satisfaction ratings. I am skilled in handling complaints, product inquiries, and providing sales support across the grocery and furniture industries.

Throughout my career, I have been recognized for my professionalism, reliability, and strong interpersonal skills. At Spar Group, I delivered prompt and friendly service in a high-volume retail environment, efficiently handling customer complaints and supporting sales promotions. More recently, at the Furniture and Appliances Centre, I advised customers on product selection and managed deliveries, ensuring a seamless customer experience.

Experience

Work history, roles, and key accomplishments

FC

Customer Service & Sales Assistant

Furniture and Appliances Centre

Jan 2021 - Dec 2023 (2 years 11 months)

Advised customers on product selection, warranties, and after-sales services. Processed orders, managed deliveries, and followed up on customer satisfaction. Resolved product issues and coordinated with suppliers for quick solutions.

SG

Customer Service Representative

Spar Group

Jan 2018 - Dec 2021 (3 years 11 months)

Delivered prompt and friendly service to customers in a high-volume retail environment. Handled customer complaints, returns, and inquiries with professionalism and efficiency. Supported sales promotions and maintained store presentation standards.

Education

Degrees, certifications, and relevant coursework

MS

Margot Fontein Secondary School

Matric Certificate, General Studies

2006 - 2010

Completed secondary education, achieving a Grade 12 Matric Certificate. Developed foundational academic skills and knowledge across various subjects.

Tech stack

Software and tools used professionally

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Nobuhle Jeza - Customer Service & Sales Assistant - Furniture and Appliances Centre | Himalayas