Open to opportunities

Noah McKeon

@noahmckeon

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Senior Product leader specializing in CRM, integrations, and customer success.

United States

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What I'm looking for

I’m looking for part-time or contracted work in customer success or product management.

I am a product leader with deep experience building CRM experiences, integration platforms, and customer success programs. My background spans hands-on product design, roadmap ownership, and cross-functional execution across startups and enterprise teams.

At HubSpot I led research and redesign efforts for CRM records and preview experiences, authored PRDs, and collaborated with engineering and design to deliver AI-driven improvements that increased usability and adoption. As a co-founder at SyncMatters I directed roadmaps for an iPaaS and CRM migration platform, launched features like Calendah and SchemaSync, and drove consistent revenue growth.

I prioritize customer-centered product strategy, measurable outcomes, and close partnership with design, engineering, and GTM teams. I mentor teams, run product committees, and focus on practical, data-informed solutions that improve workflow efficiency and business results.

Right now, I’m looking for part-time work as supplemental income while I get my own small business venture off the ground.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

HubSpot

Jan 2025 - Present (1 year)

Led research and redesign of CRM records and preview sidebar, introducing tabbed layouts and AI-driven personalization that improved scanability and admin flexibility; authored PRDs and modernized association/highlight cards to improve data visibility and workflow efficiency.

Product Management UX Research Roadmapping Prototyping Usability Testing

Co-founder & COO / Product Owner

SyncMatters, Inc.

Apr 2022 - Dec 2024 (2 years 8 months)

Directed product strategy and roadmap for an iPaaS and CRM migration platform (Sync Platform, MigrateMyCRM), launched features like SchemaSync and Calendah, and drove product-led growth achieving 22.18% average month-over-month revenue increase for MigrateMyCRM.

Product Strategy Roadmapping API Integration Partner Programs Stakeholder Management Data Migration

Co-founder & VP of Services

SyncMatters, Inc.

Jan 2016 - Apr 2022 (6 years 3 months)

Built and led a global Customer Success team for a data migration platform, managed up to 35 concurrent complex migrations, improved customer lifecycle and retention, and drove upsell/cross-sell performance.

Customer Success Data Migration Team Leadership Onboarding Escalation Management KPI Tracking Process Improvement

Director of Customer Success

The New Office

Feb 2013 - Jan 2016 (2 years 11 months)

Managed and mentored integration and support consultants, led onboarding and escalations for iPaaS integration projects, and implemented KPI-driven processes to improve client outcomes and compliance.

Customer Success Team Management IPaaS Onboarding Escalation Management KPIs

Engineering Consultant

Pervasive Software

Jan 2012 - Jan 2013 (1 year)

Provided end-user integration support and remote installation/configuration of ETL software, managed version control and automated software updates for distributed customer environments.

ETL Integration Installation Version Control NSIS Customer Support Performance Optimization

Business Analyst II

Municipal Services Bureau

Jan 2008 - Jan 2012 (4 years)

Co-led the company's largest internal audit and executed a major collections implementation 30% faster than standard, streamlining operations and identifying automation opportunities between Sales, IT, and clients.

Business Analysis Process Improvement Audit Project Management Requirements Gathering Automation