Open to opportunities

NNENNA EZENWA

@nnennaezenwa

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Experienced customer service executive with a passion for client satisfaction.

Nigeria

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service executive with over 7 years of experience in delivering exceptional service to a diverse clientele. My journey has equipped me with a strong background in education, IT consulting, and sales, allowing me to effectively resolve inquiries and complaints, thereby enhancing customer satisfaction and loyalty. I pride myself on my attention to detail and organizational skills, which have consistently contributed to team success.

Throughout my career, I have held various roles that have honed my skills in customer relations management and effective communication. At Edubureau Education Consultancy & Services, I managed client inquiries and prepared clients for international exams, ensuring a high level of accuracy and efficiency. My previous experience as an Exam Manager Assistant involved enrolling clients for professional exams and supporting educational initiatives, further solidifying my commitment to providing excellent customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Edubureau Education Consultancy & Services

Sep 2022 - Feb 2025 (2 years 5 months)

Prepared clients for International exams, managed client inquiries, and resolved issues with high accuracy and efficiency. Maintained customer satisfaction by providing accurate and timely responses to customer inquiries.

Customer Service CRM Tools Customer Relations Management Problem Solving Microsoft Office

Exam Manager Assistant/Customer Support Staff

MOD Education Nigeria Limited

Jun 2021 - Aug 2022 (1 year 2 months)

Enrolled 20 clients for professional/international exams daily and supported organizing counseling and tutorials for up to 25 students a day. Prepared staff schedules and assignments to meet short/long term demands.

Customer Support Client Enrollment Scheduling Telemarketing

Administrative Assistant

Engomi Integrity Nigeria Limited

Oct 2016 - May 2021 (4 years 7 months)

Interacted with vendors to purchase and set up equipment and services, and managed incoming correspondence to enhance employee performance. Collaborated with a team of 10 in the development of new products.

Administrative Support Vendor Management Correspondence Management Team Collaboration Cold Calling

Account Executive

Assets And Resource Management Company Limited

Sep 2015 - Oct 2016 (1 year 1 month)

Built and strengthened relationships with new and existing clients to drive revenue growth. Cross-sold products and services to clients to secure additional business and grow revenue streams.

Account Management Client Relationship Management Sales Revenue Cross Selling

National Youth Service Corp

Ministry of Justice

Mar 2011 - Mar 2012 (1 year)

Participated in conducting legal research and filling court processes. Observed court proceedings to gain practical legal experience.

Legal Research Court Procedures Legal Documentation Case Observation

Education

Degrees, certifications, and relevant coursework

Nigerian Law School

BL, Law

Studied law at the Nigerian Law School, focusing on practical legal training and professional development. Gained expertise in various legal fields essential for legal practice.

Madonna University

LLB, Law

Completed a Bachelor of Laws degree, acquiring foundational knowledge in legal principles and theories. Developed strong analytical and research skills through comprehensive legal studies.