I'm currently handling 60+ daily live-chat inquiries at Stadium Financial Services Limited, supporting financial product applications and account concerns while maintaining response times under two minutes.
Previously at Charles Vera Enterprise, I responded to 70+ customer inquiries daily across phone, email, and messaging, maintained 95%+ customer satisfaction, and processed requests with 98% accuracy. I also improved follow-up and ticket-management processes to reduce response delays.
At Shappy Credit Loan Company, I supported 100+ customers weekly with loan applications, repayments, and account inquiries. I worked closely with risk and underwriting teams, explained financial guidelines and self-service portals, and achieved a 95% first-contact resolution rate.
Across three organizations, I've maintained CSAT ratings above 95% while managing high inquiry volumes across multiple support channels. I bring structured troubleshooting, CRM record management, active listening, and clear communication to customer-facing financial services work.
