I support customers with cross-border transfers, account access, funding, identity verification, and app-related issues across digital and social media channels. I maintain a 95% average CSAT score, 100% productivity, and 90%+ overall performance across key support metrics.
I manage cases in Zendesk, investigate transaction and account concerns, document outcomes accurately, and escalate complex issues while retaining ownership of the customer experience.
Earlier, I moderated high-volume live chats with 98% protocol adherence and a 94% user satisfaction rating. I have also onboarded 200+ clients in relationship management, supported marketing campaigns, and managed daily customer-facing business operations.
