Open to opportunities

Niya G

@niyag

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Customer service professional with 5 years' experience delivering empathetic, HIPAA-compliant support.

United States

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What I'm looking for

I seek a role leveraging my customer service and claim-analyst experience in a collaborative, HIPAA-compliant environment with growth and impact opportunities.

I am a friendly, dedicated customer service professional with five years of experience resolving inquiries in fast-paced healthcare and organizational environments.

I specialize in claim analysis, member support, and CRM systems such as Facets and Salesforce, consistently surpassing performance metrics through accurate documentation and empathetic communication.

My background includes customer support roles in healthcare, education, athletics, and finance, plus experience in recruiting, scheduling, and data documentation.

I hold a bachelor’s in Dance & Sports Science, am pursuing a second degree in Cybersecurity & Information Assurance, and bring strong teamwork, confidentiality, and HIPAA-compliant practices to every role.

Experience

Work history, roles, and key accomplishments

Customer Service / Claim Analyst

Elevance Health

Jan 2023 - Jan 2025 (2 years)

Resolved healthcare benefit, claim, and billing inquiries with accuracy and empathy while adhering to HIPAA, consistently surpassing performance metrics and documenting cases in CRM and claims systems.

HIPAA Facets Salesforce Customer Service Documentation Communication

Customer Support Representative

Eagle Consolidated, Inc.

Jan 2022 - Jan 2023 (1 year)

Maintained customer financial accounts, processed adjustments, managed databases and social media, and coordinated meetings while building strong partner relationships and balancing multiple duties.

Customer Financial Accounts Database Management Outbound Calling Social Media Management Meeting Coordination CRM Organization Relationship Building

Customer Service Specialist

The University of Alabama

Jan 2021 - Jan 2022 (1 year)

Acted as liaison between students and departments to resolve inquiries via phone, email, and CRM, providing accurate testing services information and delivering high-quality support.

CRM Phone Support Email Communication Testing Active Listening Problem Solving Documentation

Customer Service & Recruitment

The University of Alabama Department of Athletics

Jan 2018 - Jan 2021 (3 years)

Supported athletic department customer service and recruitment efforts via telephone and automated systems, assisting prospective students and families with program information.

Recruitment Customer Service Relationship Building Communication CRM

Dance Instructor

Dare Dream Dance

Jan 2017 - Jan 2018 (1 year)

Taught Ballet, Tap, and Jazz to young students, demonstrating leadership, patience, and strong communication to improve students' technique and engagement.

Dance Instruction Ballet Tap Lesson planning Leadership Communication Classroom Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor's Degree, Cybersecurity & Information Assurance

Pursuing a Bachelor's degree in Cybersecurity & Information Assurance.

The University of Alabama

Bachelor's Degree, Dance & Sports Science

2018 - 2022

Activities and societies: Dean's List; National Honor Society; Phi Sigma Theta; National Society of Collegiate Scholars; Alpha Kappa Alpha Sorority Inc.; National Council of Negro Women; volunteer work (GA Food Bank, Heart Association); dance and leadership awards and scholarships

Completed a Bachelor's degree in Dance & Sports Science and named to the Dean's List.