Open to opportunities

Joi Jones

@joijones

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Detail-oriented administrative professional with strong organizational skills.

United States

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What I'm looking for

I am seeking a role that values professionalism and offers opportunities for growth in an educational or administrative setting.

I am a detail-oriented and highly organized administrative professional with a strong background in records management, communication, and office coordination. Currently, I serve as a Pre-Litigation Specialist, where I handle sensitive information and manage high-volume documentation while providing excellent customer service in a fast-paced environment. My proven ability to prioritize tasks and maintain confidentiality allows me to interact effectively with diverse individuals, making my skills directly transferable to a school office setting.

Throughout my career, I have demonstrated a commitment to supporting educational staff, students, and families with professionalism, efficiency, and care. In my current role, I collaborate with legal teams to enhance client outcomes, implementing strategic negotiation tactics that have achieved favorable settlements and significantly reduced potential litigation costs. My experience as a Customer Service Representative and Insurance Sales Agent has further honed my interpersonal skills, enabling me to foster strong relationships with clients and resolve disputes amicably.

Experience

Work history, roles, and key accomplishments

Current

Pre-Litigation Specialist III

Current

JP Morgan & Chase

Mar 2021 - Present (4 years 3 months)

Collaborated with legal teams to enhance client outcomes and implemented strategic negotiation tactics, achieving favorable settlements. Evaluated client accounts to identify payment patterns, facilitating targeted follow-ups and enhancing recovery rates.

Negotiation Dispute Resolution Analytical Skills Organizational Skills Interpersonal Skills

Current

Pre-Litigation Specialist III

Current

JP Morgan & Chase

Mar 2021 - Present (4 years 3 months)

Collaborated with legal teams to enhance client outcomes, demonstrating strong analytical skills. Implemented strategic negotiation tactics, achieving favorable settlements and significantly reducing potential litigation costs.

Analytical Skills Negotiation Payment Pattern Identification Dispute Resolution Communication Organizational Skills Interpersonal Skills

Customer Service Representative

Maximus

Oct 2020 - Jan 2021 (3 months)

Provided exceptional customer service by addressing inquiries, ensuring clients felt valued and supported throughout their experience. Resolved customer complaints effectively, leading to noticeable improvements in client satisfaction and loyalty.

Customer Service Customer Satisfaction Data Management

Youth Ministry Dance Instructor

St. John Cathedral

Jan 2021 - Jan 2025 (4 years)

Cultivated engaging learning for youth, boosting dance skills and confidence. Developed structured dance programs, enhancing participant performance.

Engaging Learning Dance Instruction Program Development Collaboration Event Coordination

Youth Ministry Dance Instructor

St. John Cathedral

Jan 2021 - Present (4 years 5 months)

Cultivated engaging learning environments for youth, boosting dance skills and confidence through structured programs. Collaborated with volunteers and parents for successful community events and maintained precise attendance records.

Dance Instruction Youth Development Program Development Event Coordination Community Engagement Mentorship

Customer Service Representative

Maximus

Oct 2020 - Present (4 years 8 months)

Provided exceptional customer service by addressing inquiries and effectively resolving complaints, leading to improved client satisfaction. Analyzed customer feedback to identify trends, implementing changes that enhanced service delivery and maintained accurate interaction records.

Customer Service Customer Satisfaction Data Management Communication Problem Solving

Insurance Sales Agent

Esurance

May 2020 - Sep 2020 (4 months)

Fostered client relationships, boosting retention and satisfaction through clear communication. Assessed insurance needs with clients, delivering tailored policy recommendations.

Client Relationship Management Retention Policy Recommendations

Insurance Sales Agent

Esurance

May 2020 - Present (5 years 1 month)

Fostered strong client relationships, boosting retention and satisfaction through clear communication. Assessed insurance needs with clients, delivering tailored policy recommendations and enhancing client trust.

Client Relationship Management Policy Recommendations Communication Sales Strategy

Education

Degrees, certifications, and relevant coursework

Hillsborough Community College

Certificate, Clinical Medical Assisting

Currently pursuing a Clinical Medical Assisting course, focusing on practical skills and theoretical knowledge required for medical office and clinical procedures. This program aims to equip students with the competencies needed for entry-level medical assisting roles.

Tampa Bay Technical High School

Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.