Open to opportunities

Niyaas Barendse

@niyaasbarendse

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Strong analytical thinker with extensive customer service experience.

South Africa

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What I'm looking for

I seek a role that challenges me and allows for personal and professional growth.

I am an experienced customer service professional with a strong background in technical support and problem-solving. My journey began at Amazon as a Search and Rescue Technician, where I honed my ability to listen actively and address customer concerns effectively. I transitioned to a Senior Customer Service Advisor at Capita, where I managed complex customer queries and ensured satisfaction through clear communication and efficient service delivery.

Currently, I am working as a Digital Technical Support agent at Amazon, where I troubleshoot various digital devices and provide exceptional service to customers. My passion for helping others drives me to make a positive impact daily, and I take pride in resolving issues on the first contact. I am also an aspiring musician, dedicated to perfecting my craft in songwriting and production, which reflects my commitment to growth and creativity in all aspects of my life.

Experience

Work history, roles, and key accomplishments

Digital Technical Support

Amazon Development Center

Sep 2023 - Jan 2024 (4 months)

Delivered exceptional service by actively listening to customers and addressing concerns via phone, chat, and email. Troubleshot various digital devices, including Amazon Fire Stick, Fire TV, Tablet, and Echo Devices, as well as Alexa-enabled devices.

Technical Support Customer Service Escalation Management Communication Problem Solving Amazon Devices

Senior Customer Service Advisor

Capita SA

Aug 2021 - Jul 2023 (1 year 11 months)

Assisted customers in accordance with the Data Protection Act to secure information and validate account holders. Performed troubleshooting for devices, SIM cards, and general coverage issues, and managed payments and payment plans for customers.

Customer Service Data Protection Troubleshooting Payment Processing Communication Problem Solving Conflict Resolution Technical Support Account Management

Search and Rescue Technician

Amazon Development Center

Sep 2018 - Apr 2021 (2 years 7 months)

Delivered exceptional service by actively listening to customers and addressing concerns via phone, chat, and email. Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Customer Service Active Listening Problem Solving Technical Support Escalation Management Communication Troubleshooting Data Analysis Conflict Resolution Team Collaboration

Education

Degrees, certifications, and relevant coursework

Ned Doman High School

National Senior Certificate, General Studies

2012 - 2016

Completed secondary education with a focus on English, Afrikaans, Mathematics Literacy, Biology, Business Studies, Accounting, and Life Orientation. Acquired foundational knowledge in various subjects, preparing for further studies or professional endeavors.