AE Sittig
@aesittig
Customer-focused Amazon Business CSA with operations, process improvement, and training expertise.
South AfricaWhat I'm looking for
I am a motivated and adaptable customer service and operations professional with extensive Amazon Business CSA experience, a background in technical service management, and strong problem-solving skills. I led and co-built a Search and Rescue pilot team that identified root causes for stuck orders, produced SOPs, created training materials, and helped deliver measurable savings and operational improvements.
I bring a bias for action, clear communication, and experience collaborating with vendor managers, fulfillment center operations, and EU counterparts to resolve complex order issues. I enjoy mentoring new team members, designing scalable processes, and contributing to cross-functional initiatives that improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
AMProvided customer support for Amazon Business DE, including invoice corrections, IBA MFN ticket assistance, and incubation team work for invoice processes.
AMPiloted and helped build the DE Search and Rescue team to identify and resolve stuck orders, created SOPs, trained new members, and established ticketing and reporting processes that contributed to multi-hundred-thousand-dollar savings.
AMSupported the AB CSA team with high performance metrics and continued contact mining and NO processes to improve customer outcomes.
AMHandled DE customer service with strong RAP and performance metrics, performed contact mining to improve CSA interactions, and translated internal communications from German to English.
Service Manager
Music2u Cc
Sep 2010 - Sep 2020 (10 years)
Oversaw technical service teams and operations, improving service workflows and managing escalations across repair and customer support functions.
Electronics Technician
Hotstix Pool Pty Ltd
Aug 1998 - Sep 2010 (12 years 1 month)
Performed electronic repairs and maintenance for pool equipment and related systems over a 12-year period, ensuring reliable operation and timely service delivery.
Education
Degrees, certifications, and relevant coursework
Deutsche Schule zu Johannesburg
Grade 12, General Secondary Education
1985 - 1997
Completed Grade 12 at Deutsche Schule zu Johannesburg, completing secondary education in 1997.
Availability
Location
South AfricaAuthorized to work in
Job categories
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