NRNIVETHA R
@nivethar
Dedicated customer relations officer with expertise in process automation.
IndiaWhat I'm looking for
I am a committed professional with a strong background in customer relations and process automation. My experience spans various roles where I have successfully managed high volumes of inbound and outbound calls, ensuring exceptional service delivery for clients. I take pride in consistently exceeding performance targets and receiving positive customer feedback, which reflects my dedication to excellence.
Throughout my career, I have also focused on training and mentoring junior team members, sharing best practices to enhance team performance. Currently, as a Workflow Specialist at TATA Consultancy Services, I manage live chats and tickets for international suppliers, demonstrating my ability to multitask effectively in a fast-paced environment. My goal is to support the growth and success of my organization while driving positive outcomes.
Experience
Work history, roles, and key accomplishments
Managed live chat, tickets, and calls for international suppliers, ensuring efficient issue resolution. Developed online product listings and provided training to new hires, consistently meeting performance targets.
Trainee Customer Relation Officer
Altruist Technologies Private Limited
Feb 2020 - Apr 2021 (1 year 2 months)
Managed inbound and outbound calls for Airtel postpaid clients, delivering outstanding customer service. Achieved high customer feedback ratings and trained junior team members to enhance performance.
Trainee Customer Relation Officer
Nivetha R Hinduja Global Solutions
Jun 2019 - Jan 2020 (7 months)
Handled high volume of inbound and outbound calls for Airtel postpaid clients, ensuring excellent customer service. Consistently excelled in customer feedback and trained junior team members to improve performance.
Education
Degrees, certifications, and relevant coursework
K.S.R College of Engineering
Bachelor of Engineering, Computer Science Engineering
2015 - 2019
Grade: 72%
Completed a Bachelor of Engineering in Computer Science Engineering with a final grade of 72%. Developed skills in software development, data structures, and algorithms.
Christu Jyothi Matric Higher Secondary School
Higher Secondary Certificate, Higher Secondary Education
2014 - 2015
Grade: 67%
Completed Higher Secondary Certificate with a focus on science subjects, achieving a final grade of 67%. Developed foundational knowledge in various scientific disciplines.
Christu Jyothi Matric Higher Secondary School
Secondary School Leaving Certificate, Secondary Education
2012 - 2013
Grade: 82%
Completed Secondary School Leaving Certificate with a final grade of 82%. Gained essential skills in various subjects, laying the groundwork for further education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring NIVETHA?
You can contact NIVETHA and 90k+ other talented remote workers on Himalayas.
Message NIVETHAFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
