Nivedit Majumdar

As a Senior Technical Support Specialist in my current organisation, I am part of the Professional and Customer Services team, whose responsibility is to maintain projects, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to the customers.

A key part of my role is to debug technical issues, analyse client data and verify its compatibility and quality, provide RCAs wherever possible, resolve or re-qualify and de-escalate defects at an L3 level, and contribute to cutover activities, testing efforts, as well as support partners and handle direct communication with customers. I am also involved in KPI monitoring for a few junior colleagues, as well as working directly as a dedicated support specialist for Platinum customers.

I have been involved in all stages of SQL development, specifically OLAP systems, right from designing schema (Star or Snowflake), to table constraint planning, stored procedure creation and optimisation, right to data management. This interest has encouraged me to apply to roles that utilize a fair amount of SELECT *!

Prior to working in the Account Based Marketing domain, I worked in the Procurement domain in the same function, directly interacting with customers and partners in the EMEA region. Prior to that, I worked as a Senior Software Engineer in the Healthcare IT space, wherein my role evolved into one where I would engage in discussions with hospital management, to design and develop technical solutions for managing the end to end data flow within hospitals.

I've been fortunate to engage in discussions with clients on a very frequent basis, in order to come up with the best solutions for their problems - both in onboarding as well as post deployment stages. I have interacted with customers from different verticals in the EMEA and AMER region, and this, paired with my ability to maintain strong interpersonal relationships with several clients, has led me to apply for this opportunity, where I'd like to both contribute to the business growth as well as hone my skillsets to the best of my abilities.

I believe I can bring these skills to the table, and can enable a holistic growth of the organisation as well as my own personal skillsets!