Open to opportunities

Keval Davda

@kevaldavda

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IT professional specializing in technical support and healthcare IT

India

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What I'm looking for

I’m seeking a hands-on IT role to lead support and database teams, design compliant cloud-based solutions (Azure), improve system reliability through automation, and deepen stakeholder relationships in a collaborative, growth-oriented company.

I am a strategic IT professional experienced in leading technical teams and delivering business-oriented IT solutions. I translate complex technical requirements into tangible business value while maintaining strong stakeholder communication.

At Accenture (Verizon) I managed a technical support team, mentored junior technicians, led root cause analysis, and implemented proactive maintenance strategies that reduced downtime and improved client retention. At eClinicalWorks I served as a software specialist handling SQL/MSSQL/MySQL administration, automation with stored procedures and triggers, and ensuring HIPAA-compliant handling of sensitive healthcare data.

I bring a blend of technical depth (networking, VPN, cloud/Azure, database performance) and client-facing skills (onboarding, relationship management, consultative guidance). I seek roles where I can improve system reliability, drive process automation, and strengthen client trust in a collaborative environment.

Experience

Work history, roles, and key accomplishments

Tech Support Engineer

Accenture

Sep 2024 - Jul 2025 (10 months)

Managed a technical support team for enterprise clients, resolving complex network, VPN, and cybersecurity incidents while ensuring SLA adherence. Led root cause analyses and implemented proactive maintenance that improved product reliability and reduced downtime.

VPN Cybersecurity Incident Management Root Cause Analysis Team Leadership SLA Management

Software Specialist

eClinicalWorks Ind Pvt Ltd

Mar 2022 - Feb 2024 (1 year 11 months)

Acted as liaison between business stakeholders and development, managing full SQL application lifecycle and delivering technical solutions to meet business needs. Implemented automation and database optimizations for MySQL and MSSQL while enforcing HIPAA-compliant data handling.