Open to opportunities

Nithya Sri

@nithyasri

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Experienced Technical Support Engineer

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to lead technical support initiatives.

Skilled Technical Support Engineer with broad base of 6.5 years experience in technical support and operations. Technology-oriented individual with the ability to deliver product fixes and troubleshoot technical problems quickly. A confident professional with expertise in help desk environments assisting customers while promoting efficiency, respect and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Tata Consultancy Services

Nov 2022 - Present (2 years 6 months)

Leading a team of 12 members in managing technical support operations, ensuring efficient incident management and change management processes. Responsible for preparing technical reports and maintaining production change validations to minimize issues.

ASP.NET Database Management Incident Management Scrum Dynatrace Microsoft SQL Server

Technical Support Executive

Tata Consultancy Services

Jun 2018 - Nov 2022 (4 years 5 months)

Provided technical support to internal teams and external clients, managing a ticketed query system and ensuring timely responses. Delivered training to team members and maintained high customer satisfaction rates.