Looking for a job

India St

@indiast

Message

I resolve customer and patient needs through remote technical support, scheduling, and account service.

United States

Message

What I'm looking for

I'm looking for a customer or patient support role where I can provide timely care, solve issues remotely, manage high-volume contacts, and deliver world-class service.

I've supported customers and patients remotely across healthcare, medical devices, retail, and mortgage services.

At Tandem Diabetes Care, I provided troubleshooting for diabetes pump users, resolved medical-device product issues through calls and online contacts, and documented every interaction in CRM systems.

At Kaiser Permanente, I helped patients schedule doctor and surgery appointments, answered medical questions, supported MyChart needs, and connected patients with CNS.

I've also managed Wayfair customer orders and accounts, coordinated with carriers, and supported prospective AmeriSave clients with home-loan prequalification and transfers to Licensed Loan Originators.

Experience

Work history, roles, and key accomplishments

Customer Technical Support Specialist

Tandem Diabetes Care, Inc.

Jul 2024 - Jan 2026 (1 year 6 months)

Provided troubleshooting assistance to customers using Tandem Diabetes pump. Responded timely to resolve customer calls and online contacts regarding medical device product issues, documenting each interaction accurately into CRM program.

Inbound Calls Troubleshooting CRM Customer Support Medical Device Support Documentation

Patient Access Representative

Kaiser Permanente

Jan 2022 - May 2024 (2 years 4 months)

Assisted patients remotely with scheduling doctor appointments and surgery scheduling. Connected patients with CNS and assisted with medical questions and MyCharts.

Appointment Scheduling Patient Support MyChart Customer Service Remote Support

Customer Service Representative

Wayfair

Jun 2019 - Jan 2022 (2 years 7 months)

Assisted customers with orders and accounts, contacted carriers concerning orders, and managed customer accounts. Answered questions concerning product information and assisted in placing orders.

Inbound Calls Account Management Order Management Customer Service Carrier Coordination

Field Insurance Agent

Pilot Catastrophe Services, Inc.

May 2018 - Aug 2020 (2 years 3 months)

Worked as a field insurance agent handling insurance-related tasks.

Client Support Specialist

AmeriSave Mortgage

Feb 2018 - Jan 2019 (11 months)

Handled inbound and outbound calls, contacted potential clients to speak with Licensed Loan Originator, and transferred clients accordingly. Updated client information in system and informed clients about prequalification of home purchase loan or refinance.

Inbound Calls Outbound Calls client support Loan Origination CRM Prequalification